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Bangor

    Desktop Services Specialist - Bangor, United States - Quantum World Technologies Inc.

    Quantum World Technologies Inc.
    Quantum World Technologies Inc. Bangor, United States

    2 weeks ago

    Default job background
    Accounting / Finance
    Description

    Role: Desktop services L2

    Location: BANGOR, MAINE (Onsite)

    General Description

    Create and maintain operating system images, driver packages and task sequences in SCCM or MDT

    Security update management using SCCM or WSUS

    Working knowledge of OS deployment using SCCM & MDT

    Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools

    Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.

    Complete configuration, installation and support of equipment in an environment conducive to the specifications

    Applying modifications and customizations to the OS through registry modifications

    Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM

    Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification

    Knowledge of BitLocker and Encryption

    Developing utilities and processes to optimize images and installation procedures

    Develop and document design specification and build processes

    Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.

    Full Understanding of downloading and and deploying software updates using SCCM 2012, Creating Packages, Applications, Task seqquences. Experience in creating and providing sccm database report.

    Knowledge Microsoft Office and Office 365 Proplus Product suites and administration

    Deploying SCCM OSD Task Sequences

    Knowledge of Azure AD and Azure domain join

    Define/test and certify client computing hardware standards and configuration for end users

    Security hardening for Windows client operating systems

    Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment

    Good Knowledge of Windows 10 operating system is a must

    Solving Level 2 tickets

    Technical Requirements

    Required Skills / Qualifications:

    · Good Command on SCCM 2012 or later versions

    · Experience in Handling Windows Imaging Project

    · Good Command on ImageX or DISM tool, Dell Kace

    · Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer

    · Application Compatibility Toolkit

    · Windows System Image Manager

    · OSCDIMG,BCDBoot,etc

    · Windows Reinstallation Environment

    · User State Migration Tool(USMT)

    · Windows 7/8.1/10/2008R2/2012R2

    · Backup and Disaster Recovery Solutions

    · Networking concepts including IP addressing, DHCP, DNS, etc

    Soft Skills

    Excellent communication and conversation skills (Verbal and Written)

    Good documentation skills

    Good working knowledge of MS OFFICE (Including MS Project and Visio)

    Should have a great customer handling skills

    Able to handle unforeseen situations

    Ability to communicate technical issues clearly in person, on the telephone and in written documents

    Good problem analysis and problem solving skills

    Strong customer focus and good teamwork skills

    Other Skills / Experience

    · Experience in Linux/Unix platforms installation & imaging.

    · Experience in software development, processes, and methods

    · QA/Software Testing/Troubleshooting experience.

    · Years of Experience

    · Relevant 5-7 Years

    · Certification requirements

    · Preferred to have 70-680,70-698,70-697,70-698,70-689,70-692,70-687,70-688

    · Compulsory MCSE/MCITP/MCSA/MCTS

    · Preferred to have SCCM 2007) or SCCM 2012)

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