- Responsible for understanding (and/or learning) the Bank's investor loan portfolio, which currently includes, but is not limited to, residential mortgage loans serviced for Freddie Mac, Fannie Mae, Maine State Housing Authority, and Federal Home Loan Bank. Acts as the primary contact for all matters related to servicing investor-owned or serviced residential mortgage loans. Work closely with internal and external partners, including investor contacts, to ensure the bank services the loans following all investor guidelines and requirements. Ensures that investor reporting and remittance are completed accurately and in accordance with established deadlines. Helps to ensure the Bank adheres to applicable federal (and state) regulations pertaining to Residential Mortgage loans.
- Consumer Financial Protection Board (CFPB) Fair Credit Reporting Act (FCRA) Real Estate Settlement Procedures Act (RESPA) Homeowners Protection Act (PMI Act) Service members Civil Relief Act (SCRA) Truth in Lending Act (TILA) Ensures consistent compliance with policies and procedures and a constant state of internal and external audit readiness. Responsible for self-study on topics relevant to residential mortgage lending and investor servicing. Independently resolves complex customer issues accurately and timely, requiring contact with internal departments, external law offices, insurance agencies, government agencies, credit bureaus, and others, as required. Actively seeks opportunities to maximize operational efficiency and accuracy by creatively developing and implementing improved processes that help to mitigate risk and enhance the customer experience. Interacts harmoniously and effectively with others, focusing on attaining bank goals and objectives through a commitment to teamwork. Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook Performs additional duties as assigned, including providing training to newly hired colleagues.
- Investor Servicing, Reporting, and Remittance Processing of Secondary Market Mortgage Sales Loan Modification Coordination and Processing Private Mortgage Insurance Servicing Government Guarantee Servicing and Reporting Loan Account Maintenance General Ledger ReconciliationKnowledge/Experience: College Degree Preferred High School Diploma or Equivalent Required Banking, Lending and/or Loan Servicing Experience Helpful Committed to providing exceptional customer service Strong computer skills with the desire to learn and apply new technology Demonstrated ability to effectively communicate, verbal and written Proven ability to meet goals and standards and perform in a fast-paced, challenging work environment Capacity to work with little supervision and make independent decisions Ability to research and solve problems Ability to manage multiple tasks concurrently and prioritize accordingly Required to attend ongoing training sessions to improve professional skills
- Assists in ensuring that the Bank complies with local, state, and federal regulationsPhysical Demands/
- General office environment. Moderate lifting (to 35 lbs.) required. In addition, moderate reaching, walking, sitting, and standing are required.
- General office equipment.
-
Customer Service Specialist
3 weeks ago
Rollins Bangor, United States** Customer Service Specialist - Will Train** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO023299 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our ** ...
-
Customer Service Specialist
3 weeks ago
Bar Harbor Bank & Trust Bangor, United StatesBar Harbor Bank & Trust is seeking a full-time Customer Service Specialist working 40 hours per week to join our call center team.Responsibilities include providing professional and confidential customer service by answering incoming telephone calls with courtesy and efficiency w ...
-
Retail Service Specialist
2 weeks ago
American Automobile Association Bangor, United StatesRetail Service Specialist · Job Description · We are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet ...
-
Customer Service Specialist
3 weeks ago
Bangorregion Bangor, United States**Customer Service Specialist ** · Northern Light Health Job Description **Northern Light Pharmacy** · **Department:** Retail Pharmacy - Union St · **Position is located:** 915 Union Street, Bangor, ME · **Work Type:** Full Time / 40 Hours per Week / 8:00 AM to 6:00 PM · **T ...
-
Desktop Services Specialist
2 weeks ago
SoftHQ Inc Bangor, United StatesRole: Desktop services L2/PC refresh · Location: BANGOR, MAINE (Onsite) · General Description · Create and maintain operating system images, driver packages and task sequences in SCCM or MDT · Security update management using SCCM or WSUS · Working knowledge of OS deployment u ...
-
Desktop Services Specialist
3 weeks ago
Quantum World Technologies Inc. Bangor, United StatesRole: Desktop services L2 · Location: BANGOR, MAINE (Onsite) · General Description · Create and maintain operating system images, driver packages and task sequences in SCCM or MDT · Security update management using SCCM or WSUS · Working knowledge of OS deployment using SCCM & ...
-
Installer Service Specialist
6 days ago
O'Reilly Auto Parts Bangor, United StatesO'Reilly Automotive - 911 Stillwater Ave [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need o ...
-
Retail Service Specialist
3 weeks ago
American Automobile Association Bangor, United StatesRetail Service SpecialistJob DescriptionWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your ind ...
-
Account Servicing Specialist I
1 week ago
Bangor Savings Bank Bangor, United StatesFUNCTION: The Account Servicing Specialist works with a team primarily responsible for · performing the maintenance associated with Bangor Savings Bank Deposit products including but not limited to Checking Accounts, Savings Accounts, CDs, IRAs, and Debit Cards. They most common ...
-
Account Servicing Specialist I
1 week ago
Bangor Savings Bank Bangor, United States Full timeFUNCTION: The Account Servicing Specialist works with a team primarily responsible for · performing the maintenance associated with Bangor Savings Bank Deposit products including but not limited to Checking Accounts, Savings Accounts, CDs, IRAs, and Debit Cards. They most commonl ...
-
Community Health and Counseling Services Bangor, United StatesWill monitor and provide therapeutic support in a short-term residential setting for clients who are in psychiatric crisis. Service delivered is described in each individuals crisis stabilization plan. Service is provided to both adults and children Residential, Specialist, Resid ...
-
Mortgage and Consumer Servicing Specialist I
3 weeks ago
Bangor Savings Bank Bangor, United StatesPosition Overview:This is a full-time career opportunity based in Bangor, Maine, offering both remote and on-site work options, with a requirement of a minimum of three days per week in the office. The Mortgage and Consumer Loan Servicing Specialist role entails servicing both th ...
-
Mortgage and Consumer Servicing Specialist I
2 weeks ago
Bangor Savings Bank Bangor, United StatesPosition Overview: · This is a full-time career opportunity based in Bangor, Maine, offering both remote and on-site work options, with a requirement of a minimum of three days per week in the office. The Mortgage and Consumer Loan Servicing Specialist role entails servicing bot ...
-
Mortgage and Consumer Servicing Specialist I
1 week ago
Bangor Savings Bank Bangor, United StatesPosition Overview: · This is a full-time career opportunity based in Bangor, Maine, offering both remote and on-site work options, with a requirement of a minimum of three days per week in the office. The Mortgage and Consumer Loan Servicing Specialist role entails servicing bot ...
-
Assistant Market Manager
2 weeks ago
Service 1st Federal Credit Union Sunbury, United States**Full Time - Exempt** · **Monday through Saturday Availability Required.** · **Role**:An Assistant Market Manager's primary responsibility is to ensure exceptional member service is being delivered at a branch with assets over $10 million but under $50 million with supervision o ...
-
Family Development Specialist
2 weeks ago
Susquehanna Valley United Way Sunbury, United States**SUSQUEHANNA VALLEY UNITED WAY** · **Job Description: Family Development Specialist** · **Title**: Family Development Specialist · **Location**: Susquehanna Valley United Way, Sunbury, PA · **Salary/Classification**:Wage is contingent upon education/experience; part-time grant f ...
-
Direct Care Worker
3 weeks ago
Van Buren Community Mental Health Bangor, United StatesSeeking a **direct care paraprofessional** to work with adults with disabilities from our Bangor office. Services are provided throughout Van Buren County. · The **Employment Services Specialist** provides employment-related supports to persons with developmental disabilities, me ...
-
Loan Servicing Specialist
4 weeks ago
Maine Savings Federal Credit Union Hampden, United StatesMaine Savings is searching for a full-time, 40 hour per week, Loan Servicing Specialist position for our Hampden Administration location. · The Loan Servicing Specialist works under the supervision of the Loan Servicing Supervisor; in this role, you can expect to perform a variet ...
-
IT Support Specialist
2 weeks ago
InterCare Community Health Network Bangor, United States: · InterCare is a Federally Qualified Health Center which **MAY** qualify employees for National Student Loan Forgiveness program. · Become part of a Migrant and Community Health Center, where you will: · - Have a passionate purpose. · - Do worthwhile work. · - Make a difference ...
-
Crisis Residential Specialist – Adult Services
3 weeks ago
Community Health and Counseling Services Bangor, United States Full timeWill monitor and provide therapeutic support in a short-term residential setting for clients who are in psychiatric crisis. · Service delivered is described in each individual's crisis stabilization plan. Service is provided to both adults and children with varying needs, difficu ...
Investor Servicing Specialist - Bangor, United States - Bangor Savings Bank
Description
Responsible for servicing the Bank's (residential mortgage) investor loan portfolio while aiding in the implementation and execution of consistent controls to mitigate operational risk while providing exceptional levels of customer service to all internal and external clients.
Responds to requests efficiently and thoroughly with a focus on prompt and knowledgeable resolutions and demonstrates and/or develops a high level of proficiency with the Bank's core banking system (Jack Henry Silverlake) to perform loan file maintenance and other updates to the system.
Additionally, verifies all maintenance performed is accurate and relevant to particular loan product(s).Level 1:
Primary focus is on the personal development of skills and acquisition of knowledge related to the role. Quality of work is vital to success and growth to higher levels.
Level 2:
Level 1 expectations of continued development of skills, acquisition of knowledge, and quality of work remain with additional focus on increasing production of work-product.
Level 3:
Level 1 and 2 expectations of quality, production, and continued development/knowledge growth remain with added responsibilities that may include training less-experienced associates, assisting with complex issues/projects, reviewing processes and procedures for improvement opportunities.
Key Accountabilities:
Key Functional Areas/Tasks:
Compliance and Control:
Conditions Requirements:
Equipment Used:
External and internal applications and position incumbents who become disabled must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
#J-18808-Ljbffr