- Support clients (employers and employees) during their enrollment process
- Process related paperwork and manage electronic communication
- Accurate data entry using several databases simultaneously while meeting deadlines
- Establish, foster and grow relationships with clients and program contacts including third party organizations
- Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
- Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
- Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
- Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
- Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
- Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
- Manage a fluctuating volume of calls and emails
- Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
- Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
- Perform other work related duties as assigned
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act
- At least one year of experience with data entry (manual keying in of information into databases)
- Works well independently with limited supervision
- Works as a self-starter with effective communication skills
- Ability to work in a fast paced environment
- Prior experience in customer service and/or client relations
- Ability to handle fluctuating inbound and outbound call volume
- Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
- Experience working with multiple applications simultaneously
- Ability to prioritize and handle competing requests successfully
- Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
- Patience, perseverance, and follow through mentality
- Ability to communicate both orally and in writing in a professional manner
- Attention to detail and critical thinking skills
- The ability to handle responsibility with limited supervision
- High standard of integrity
- Ability to use basic math skills
- Demonstrates excellent organizational skills, time management, and task orientation
- Good interpersonal communication skills
- Ability to handle and accommodate complex clients
- Must be able to plan for and meet multiple deadlines
- High school diploma or equivalent with some college preferred (or equivalent work experience)
- Willingness to obtain certain state required certifications
- Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
- Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
- Able to provide a secure remote workspace with high speed internet when applicable
-
Guest Service Agent
5 days ago
EXHIBITION HUB Doraville, United States**Job Position Title: Guest Service Agent** · * · **Salary**: $16.00/hr · * · **Job Description Summary**: · **Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create ...
-
Guest Service Agent
2 weeks ago
Small Town Hospitality Atlanta, United StatesSmall Town Hospitality owns and operates nine unique lodging properties in Canada & the USA. We are looking to hire a qualified Hotel Guest Service Agent. This person will have the option to work from our Atlanta, IL head office or from a home office and will answer calls to assi ...
-
Overnight Guest Service Agent
3 weeks ago
Small Town Hospitality Atlanta, United StatesSmall Town Hospitality owns and operates nine unique lodging properties in Canada & the USA. We are looking to add an OVERNIGHT Hotel Guest Service Agent (Night Auditor). This person will work from our Atlanta, IL head office and will answer calls to assist guests and complete re ...
-
Part Time Service Agent
1 week ago
DHL International GmbH Norcross, United States Part timeProvides customer service, sales and operational support for the Service Center Answers phone and greets visitors Resolves billing problems in relation to the Service Center Researches shipment tracking requests and provides feedback; attempts to res Agent, Part Time, Customer Se ...
-
Part Time Service Agent
1 week ago
DHL Express USA, Inc. Norcross, United States Part timeWhat makes DHL great? Our People We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed Agent, Part Time, Customer Serv ...
-
Financial Services Agent
1 week ago
PFS Corp Lawrenceville, United States1099 Independent Contract ( Commission Base Only ) · Are you a self-motivated individual with a passion for sales, insurance, and entrepreneurship? Are you looking for an opportunity to create your own business and enjoy the flexibility of remote work? We have the perfect positi ...
-
Guest Services Agent
2 days ago
La Quinta Atlanta - Alpharetta Alpharetta, Georgia, United States PermanentCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Guest Services Agent
1 week ago
La Quinta Atlanta - Alpharetta Alpharetta, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Insurance Agency Sales
1 week ago
Allstate Insurance Agency - Vanajakshi Tanguturi Johns Creek, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Dental insurance · - Flexible schedule · - Opportunity for advancement · - Paid time off · - Training & development · As an Insurance Sales Agent, you are responsible for maintaining and m ...
-
Property and Casualty Insurance Agent
1 week ago
Allstate Insurance Agency - Vanajakshi Tanguturi Johns Creek, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Dental insurance · - Flexible schedule · - Opportunity for advancement · - Paid time off · - Training & development · As an Property & Casualty Agent, you are responsible for maintaining a ...
-
Sales Representative
1 week ago
Allstate Insurance Agency - Vanajakshi Tanguturi Johns Creek, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Dental insurance · - Opportunity for advancement · - Paid time off · - Training & development · As a Sales Representative, you are responsible for maintaining and maximizing profitable rel ...
-
Sales Producer
1 week ago
Allstate Insurance Agency - Vanajakshi Tanguturi Johns Creek, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Dental insurance · - Flexible schedule · - Opportunity for advancement · - Paid time off · - Training & development · As a Sales Producer you are responsible for maintaining and maximizing ...
-
IT Service Desk Agent
3 weeks ago
Mindlance Atlanta, United States Full timeJob Title: IT Service Desk Agent · Job Location: Dorchester, MA (100 % Remote) · Zip Code: · Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support · Job Description: · An IT Service Desk (ITSD) agent is expe ...
-
guest service agent
1 week ago
Sonesta International Hotels Corporation Atlanta, United StatesThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operati ...
-
Guest Service Agent
1 week ago
Sonesta International Hotels Corporation Atlanta, United StatesSonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to W. O. W. our guest and create exciting memories. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the missi Guest Service, Agent, Operati ...
-
Guest Services Agent
3 weeks ago
Highgate Hotels, Inc. Atlanta, United StatesThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Hotel, Agent, ...
-
Guest Service Agent
1 week ago
Sonesta International Hotels Corporation Atlanta, United StatesThe Sonesta Atlanta Airport South, 4669 Airport Blvd., College Park, GA is seeking Part-time Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishin Guest Service, Agent, Operati ...
-
Guest Service Agent
2 weeks ago
Hilton Hotels & Resorts Atlanta, United States Full timeAs a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specificall Guest Service, Agent, Service ...
-
Guest Services Agent
3 weeks ago
HEI Hotels & Resorts Atlanta, United StatesAssist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Guest Service, Agent, Guest, ...
-
Service Express Agent
3 weeks ago
HEI Hotels & Resorts Braselton, United StatesSupport the Front Office in providing superior guest service by ensuring efficient communication within, to and from the hotel while maintaining prompt, attentive and courteous customer service. Handle incoming/outgoing calls in an attentive, courteo Agent, Guest Service, Operati ...
Client Services Agent - Duluth, United States - RISE INC FAMILY
Description
Job DetailsJob Location
Duluth, GA
Position Type
Full Time
Education Level
High School
Travel Percentage
Limited or Occasional
Job Shift
Any
Job Category
Admin - Clerical
Description
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
MINIMUM QUALIFICATIONS
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:
(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail E Inverness Ave Mesa, AZ Attn Human Resources
(d) Dedicated phone Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY