Dispute Analyst - Remote, United States - RepeatMD

Description

Our Story:

RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021.

We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company. We are a team on a mission to help our clients in the medical aesthetics industry transform their patients' lives. We know providers (including med spas, plastic surgeons, dermatologists, etc.) didn't go into business to focus on sales, so we make software that helps them grow their practices so they can focus on what matters most: their patients. Our quickly-growing team is headquartered in Houston and New York City, with team members distributed across the US and internationally.

Our Culture:

We believe that everyone has the right to grow and we look for people who exceed expectations. Our commitment to this ideal enables us to seek out the best outcomes for our clients and people, who we encourage to pursue constant, never-ending improvement. For us, achieving growth is rooted in the notion that our success is your success, a belief embedded in our culture that empowers us to push our industry forward and achieve purposeful innovation.

In today's digital world, we communicate our brand identity to prospective employees with the belief that an online presence is just as vital as the organization's physical presence. Ultimately, we strive to give remote candidates the same positive experiences that they would receive face-to-face.

Our Core Values

Our Success is your Success: We believe that the true measure of success is the success you bring others.

Constant Never Ending Improvement: We believe continuous improvement is better than delayed perfection.

Purposeful Innovation: We believe your desire to succeed should be greater than your fear of failure.

Exceed Expectations: We believe that those who win BIG in business bring the most value to the marketplace and their clients.

Journey Before Destination: We believe in long-term thinking and enjoying the process along the way.

Team on a Mission: We believe we're in this together and will only surround ourselves with those who believe the same.

Overview:

Join our brand new dispute management team, working directly under the VP, Onboarding and Support. In this role, you will be pivotal in the daily operations of our department by focusing on dispute management. The right candidate will have the ability to efficiently complete tasks using clearly defined processes and uphold the integrity and safety of our operations.

Responsibilities:

• Handle all aspects of the dispute process including collecting and submitting evidence and communicating with clients
• Exercise sound judgment to escalate issues to the appropriate resource when unable to resolve the problem in a reasonable amount of time.
• Aggregate and analyze data on chargebacks to identifying patterns
• Provide suggestions to improve internal procedures governing chargeback processing and evidence submission.
• Collaborate with our Customer Success team to research and respond to dispute-related customer inquiries and issues
• Respond to customers for chargeback and dispute related questions

Requirements

• Ability to attend team meetings in ET Timezone as needed
• Bachelor's degree in Finance, Business, or a related field
• Proven experience in dispute resolution or a similar analytical role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Detail-oriented with a high degree of accuracy
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with financial systems and software
• Bonus if you've had experience with Stripe

The base salary range for this position is 400,000 PHP annually working remotely in the Philippines.

This role requires a start time of 3pmPT (6am Philippines Standard Time) with ability to attend ET meetings as needed.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.