Laboratory Manager, Microbiology - Boston, United States - Boston Medical Center

Boston Medical Center

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

***: Under the general direction of the Administrative Director, and in collaboration with the Chief of Laboratory Medicine and Section Medical Director, leads, manages, monitors, implements and supervises testing quality and compliance standards in the department of pathology & laboratory medicine at BMC and for affiliated community health centers (CHCs) as required. Manages a sub-specialty section for the Laboratory (Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy). Ensures maintenance of standards that meet or exceed those required for College of American Pathologist (CAP) and The Joint Commission (TJC) accreditation and other external agencies (such as AABB, DPH). Champions BMCs RESPECT values.

Position:
Laboratory Manager,

Department:
Microbiology Lab

Schedule:
Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Leadership

Manages and leads a subspecialty section of the Laboratory (including but not limited to one of the following: Blood Bank and Transfusion Services, Central Receiving Area, Chemistry, Hematology, Phlebotomy).
Assumes full responsibility for all laboratory staff in their section and their actions
Champions a laboratory and pointofcare environment that promotes quality and compliance for all laboratory related tests and services, to ensure patient and employee safety and satisfaction.
Provides 24/7 call coverage.
Contributes to and supports department Strategic Planning.
Provides a technically sound environment to optimize the quality of laboratory services, including maintenance of equipment, evaluation of new equipment and test assays.
Exhibits innovation in planning improvements, promoting new programs and problem solving in area of responsibility.
Values and responds to customer feedback by taking corrective action or improving suboptimal services.
Exercises good judgment skills to effectively articulate BMCs organizational values and to foster a cooperative spirit among the staff with regard to people within and outside the department.

Fiscal Responsibility

Takes full fiscal responsibility for section, including but not limited to: preparing and managing an operating budget, managing staffing expenses and overtime (OT), capital budget, analyzing billing codes, preparing return on investment business analysis, fully supporting the revenue integrity of the Laboratory including accurate charges, billing and collections. Continually audits test billing codes to ensure accuracy. Continually monitors overtime to achieve BMC's goal of <1.8% OT.
Contributes to departmental goals of improving cost effectiveness, optimization of resources and revenue enhancement.
Updates all equipment maintenance and service agreements in collaboration with the Supply Chain department.

Quality, Compliance and Safety

Ensures quality and compliance data is collected, analyzed, reviewed and disseminated in accordance with the requirements of accrediting agencies, particularly the College of American Pathologists (CAP) and BMCs Patient Quality and Safety department.
Ensures all STARS Incident Safety reports are followed up to completion in a timely manner. Informs Administrative Director in detail regarding STARS reports of level C or higher. Works with Quality and Compliance coordinator to prepare reports for Quality Improvement Program (QuIP) monthly reviews.
Ensures ongoing compliance with all applicable regulatory agencies for department section (including but not limited to: CLIA, TJC, OSHA, DPH, HCFA, FDA, AABB, NCCLS).
Participates in hospitalwide Quality Assurance Program as designed by regulatory agencies, by the BMC Quality and Patient Safety Department or by the departmental/sectional Quality Assurance Policies.
Participates in planning, data collection, monitoring evaluation and action on assigned projects within agreed upon time frames. This includes appropriate turnaround time studies and program logs as described in the departmental/sectional policy.
Supports technical staff throughout the department in management of Quality Control and Quality Assurance data in accordance with the Quality Control Policies of the department.
Maintains updated Policy and Procedure Manuals using the NCCLS format in compliance with regulatory agencies ensuring documentation of Supervisor and Medical Director review annually and at revision. Review performed according to schedule determined by the Manager and Medical Director.
Ensures familiarity with and proper usage of all required safety equipment.
Demonstrates a concern for patient safety and welfare and a commitment to the mission of the BMC.
Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission.
Follows established hospital infection control and safety procedures.
Ensures that the section enrolls in Proficiency Surveys appropriate for the scope of laboratory services. Analyzes th