- Standard RPE and excellent communication skills both written and verbal.
- Strong Linux skills
- Experience w/ Python for task automation
- Good communication skills
- Experience with Incident management processes
- Oncall support is required
- Strong Linux troubleshooting skills
- Task automation experience in any programming language
- Practical experience of at least one pillar of observability (metrics, logs or traces)
- Exhibit working knowledge in at least ONE of the following areas
- SQL
- REST services (API)
- Load balancing and networking
- Performance troubleshooting and resolution
- Confident collaboration skills
- Desired Skills
- Python development for task automation
- Experience with site reliability engineering practices, like service level objectives (SLOs), error budgets, blameless postmortems, toil reduction
- Prior experience creating operational dashboards (Splunk, Grafana, etc)
- Experience administering and/or supporting ServiceNow
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Support Engineer - Salt Lake City, United States - Global Channel Management
Description
Job Description:
Support Engineer needs 7+ years' experience
Support Engineer requires:
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job