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POS Implementation Analyst - Naples, United States - PNC Financial Services Group
Description
Position OverviewPosition Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As an Implementation Analyst within PNC's Linga organization, you will be based in Naples, FL.This role requires the employee to be in the office five days a week in Naples.
Job Description
Implements moderately complex new products and services for clients.
This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures.
May provide sales or consultative support to clients in selected deals.Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation.
Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.
Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.
Manages multiple implementations simultaneously; reports/drives progress relative to service level performance.
Facilitates/participates
in internal and external stakeholder meetings.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Problem Management Process – Knowledge of and ability to bring a reported problem to successful resolution.Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.
Work ExperienceRoles at this level typically require a university / college degree with
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit> New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at
. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and
say "Workday"
for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace.We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the
California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
For more than 160 years, we have been committed to supporting our customers, communities, employees and shareholders.
At PNC, we are proud of our longstanding history of building strong communities that create financial opportunities for individuals, families and businesses.
The commitment to creating a differentiated experience for our customers is driven by our commitment to doing the same for our employees.
That means providing employees with the opportunities to make an impact, develop and grow, and be part of an inclusive culture where everyone is valued.
It's how we make sure that we have the right people, in the right roles, doing their best work for our customers.
PNC also offers customers – from individuals and small businesses, to corporations and government entities – a wide range of products and services.
No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary to help you meet your financial goals.
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