Customer Service Representative - Turners Falls, United States - Partridge-Zschau Insurance Agency , Inc.

Partridge-Zschau Insurance Agency , Inc. Turners Falls, United States

2 weeks ago

Description

TURNERS FALLS

Customer Service Representative Overview:
Join the Partridge-Zschau Insurance Agency, a hallmark of trust and reliability in Franklin County since 1891. We are a family-owned, independent insurance agency, proud of our small yet dynamic team. Driven by our commitment to excellence, we serve a diverse client base across Franklin County and beyond.

Position Summary:

We are excited to offer an opportunity for a dynamic and driven Customer Service Representative to enhance our office team.

The ideal candidate will be a beacon of positivity, ready to embrace challenges with a can-do attitude. This role is not just a job, but a career pathway in a supportive and professional environment.

Key Responsibilities:

Engage with clients directly, preparing insurance quotes, managing transactions, and addressing inquiries both in person and electronically.
Provide exceptional service, establishing positive rapport with clients.
Continuously update knowledge on our insurance products to effectively assist clients.
Contribute to marketing and sales initiatives.
Perform administrative tasks as required.
Pursue and maintain a Massachusetts property & casualty insurance license.

Qualifications:

A high school diploma or equivalent; further education is a plus.
Eagerness to learn about the insurance industry and professional growth.
Exceptional attention to detail and proficiency in technology (Microsoft Office, online platforms, etc.).
Prior customer service experience or insurance industry knowledge is advantageous but not mandatory.

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