Software Technical Support Analyst - Concord, United States - Xerox

Xerox Concord, United States

3 weeks ago

Description

Software Technical Support Analyst

General Information
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Country
United States
Department
Technical Customer Services
Date
Wednesday, May 1, 2024
Working time
Full-time
Ref#

Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
58,020
Annual Base Salary Maximum
116,040

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.

Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.

The range listed is just one component of Xerox's total compensation package for employees.

Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.

If you are not reviewing this job posting on Xerox Careers \_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers \_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience.

Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.

From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.

Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

Learn more at and explore our commitment to diversity and inclusion. )

Overview:

As part of the Delivery Operations Team, this role is aligned to either a single or multiple client accounts and will research and analyze technologies within a variety of IT-related fields, evaluate and recommend new products or tools, and influence long-term technology strategy and planning.

This role will work with various cross-functional teams to develop and implement repeatable and scalable technology solutions that drive collaboration and cost reduction.

Works with service providers/partners and internal value chain partners to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.

This role serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.

Works directly with Field Service Management, 2nd and 3rd Level Support, Xerox Customized Application Support, and Engineering to maintain fleet uptime, response time, issue resolution targets as well as development of specific applications and technologies required under the client contracted services.

Description:

We are looking for an enthusiastic, well-organized, and proactive individual, ready to take on a challenge within the Delivery Operations Team with Xerox.

We are looking for an IT professional with experience in a customer-facing role and possessing excellent written and verbal communications skills that are essential to effectively perform this position.

Candidate Qualifications & Experience:

Preferred Bachelor's Degree (Computer Science, MIS, Engineering or related)
Experienced support in a service-driven industry
Preferred IT certifications (MS, Cisco, etc)
English Language Fluency a must (other languages are a plus)
Attention to detail with strong organizational skills
Excellent communication skills both written and verbal
Ability to identify and articulate risk
Ability to manage / work in a cross-functional team / environment
Evidence of experience working within virtual teams
Ability to multitask and prioritize many initiatives simultaneously
Experienced at interfacing with customers across multiple levels
Must have intermediate skills with Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio & MS Project)
Experience with troubleshooting application-related issues in a complex network environment
Experience with working in a test bed environment reported problem replication, investigation of vulnerabilities, hardware and software maintenance
Experience in Installation and Configuration of printer and server technologies.

\#LI-CL1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Learn more explore our commitment to diversity and inclusion:
with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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