Records Management Coordinator - Concord, United States - The State of New Hampshire

The State of New Hampshire

Verified Company

Concord, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

State of New Hampshire Job Posting

Department of Safety

Division of Fire Standards and Training and Emergency Medical Services
**98 Smokey Bear Boulevard, Concord, NH 03301

RECORDS MANAGEMENT COORDINATOR

(Program Specialist III)
**Position #14340
**The pay range for this position is $ $33.47 per hour
**The State of New Hampshire, Department of Safety, Division of Fire Standards and Training and Emergency Medical Services has a full-time vacancy for Program Specialist III, SOC Title COMP-INFO ANALYSTS-1. This position has a 40 hour work week and is considered non-exempt.

SUMMARY:

To
coordinate , analyze and configure the
system administration of multiple
Records Management
Systems (RMS)
relating to the Division of Fire Standards and Training and Emergency Medical Services by overseeing operational workflows and system configurations to provide
a broad range of
technical and advisory
support for internal, external, local,
state and federal users **.

YOUR EXPERIENCE COUNTS:

Under a recent change to the rules, an applicant's relevant experience now counts towards formal education degrees referenced below
_See Per 405.1 _.**
18 Months or 1.5 Years of additional relevant experience = Associate's degree

36 Months or 3 Years of additional relevant experience = Bachelor's degree

54 Months or 4.5 Years of additional relevant experience = Master's degree
**MINIMUM QUALIFICATIONS:
Education:

Bachelor's degree from a recognized college or university with a major in business, administration, healthcare, public health, emergency management, or related field.

Each additional year of approved formal education may be substituted for one year of required work experience.

Experience:

Four
years' professional
or paraprofessional
experience in
emergency services, management of computer systems , process improvement or other related
field including **some
experience in **quality
management, with
responsibility for
program implementation,
direct service
delivery , **planning
or program **evaluation
.

Each
additional year
of approved **work
experience may **be
substituted for
one year
of required
formal education.

License/Certification:
Must possess a valid driver's license.
**PREFERRED

QUALIFICATIONS:
Experience in emergency services field, including nursing; certification by the National Registry of EMTs or fire service. Experience in project management methodologies including LEAN and Agile.

Experience using computers and various technologies, including learning new programs and software such as Microsoft Excel, Word, PowerPoint and Access or SQL.

**SPECIAL REQUIREMENTS:
**RESPONSIBILITIES: **Oversees the programming, management and support of multiple RMS including system settings and configurations, workflows, user accounts and permissions, user interface pages, validations, data quality, data page displays, data dictionaries, integrations and other related system functions.
**Provides technical in-person and phone support to internal or external RMS users in tasks such as assisting with building data queries and reports, account management (passwords and permissions, etc.), user and group setup, troubleshooting user interface and system errors and implementing Continuous Quality Improvement programs.
**Facilitates and develops process mapping and workflow analysis with Division staff in order to simplify and translate the processes into efficient electronic workflows and features in the Divisions' Records Management Systems.
**Designs search queries and extracts, cleans, compiles, analyzes and summarizes information for reporting and presentation as needed to support Division or stakeholder needs.
**Resolves system errors, configuration conflicts, or workflow/user interface setting issues and works with RMS vendors on higher level system issues. Assists in the development of system enhancements and holds vendors accountable for contracted requirements.
**Works cooperatively with and communicates clearly with internal staff and the general public to provide customer services including training, troubleshooting and general support and promotion of the Division's operation, mission and use of the various RMS.
**Applies knowledge of the integrations between the Division's multiple records management systems and the operational functions of the Division to maintain and enhance each system in support of a variety of program policies and procedures.
**Adheres to all state and federal privacy rules relative to protection of personal information, educational records, and system security.

DISCLAIMER STATEMENT:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position.

An employee may be required to perform other rel