- Processing guest bookings through various channels, including phone, email, and online platforms
- Providing exceptional, personalized service to guests during the reservation process, ensuring prompt responses to inquiries and questions
- Managing modifications and cancellations requested by guests, such as changing arrival or departure dates, room types, and other booking details
- This position requires a minimum of one year of related experience, preferably in a luxury hotel setting. This polished communication and clear decision maker must possess fluency in English
- Also required is the ability to provide legible communication and directions, strong attention to detail, the ability to remain stationary at assigned posts for extended periods of time, and the ability to work well under pressure for any walk-ins or departures within any given period of time.
- Must be proficient with math calculations. Computer experience with hotel software is a plus. Opera HMS is a strong plus.
-
Guest Experience Agent
2 weeks ago
Belmond Santa Barbara, United StatesJob Description · Job DescriptionEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, te ...
-
Guest Experience Agent II
1 week ago
Belmond Santa Barbara, United StatesJob Description · Job DescriptionEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, te ...
-
Guest Experience Agent II
3 weeks ago
Belmond Santa Barbara, United StatesEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-ac ...
-
Guest Experience Agent II
4 days ago
Belmond Santa Barbara, United StatesEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-ac ...
-
Supervisor, Customer Services
3 weeks ago
Envoy Air Inc. Santa Barbara, United StatesOverview: · Who we are: · Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a tea ...
-
Guest Service Agent
2 weeks ago
Hilton Santa Barbara, United StatesGuest Service Agent (Part-Time) - Hilton Santa Barbara Beachfront Resort · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitabil ...
-
Part-time Night Auditor
1 week ago
Hyatt Place Santa Barbara Santa Barbara, United States Part time**We are looking for a part-time Night Auditor to be a part of our team. Shift required of Friday and Saturday night.** · **JOB OVERVIEW** · Audits, balances, and reports on the various areas of the hotel (e.g., food and beverage, rooms, front desk, etc.) to provide accurate and ...
-
Guest Service Agent
2 weeks ago
Hilton Santa Barbara, United States Part timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Appraiser I
2 weeks ago
County of Santa Barbara Santa Barbara, United States_Please note, the testing & selection process includes an _**Onsite Examination in Santa Barbara, CA.**_ · The Santa Barbara County Assessor's Office has an incredible opportunity waiting for you. Join us as an Appraiser I, a position brimming with growth potential and the chance ...
-
Part Time Guest Service Agent/front Desk
2 weeks ago
La Playa Inn Santa Barbara, United States Part timeAs guest service agent also known as front desk attendant, applicants need to be a positive, productive demeanor to support the hotel's front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. Applicants n ...
-
Professional Cleaner
2 weeks ago
OPENMAID Santa Barbara, United StatesOverview: · We are currently seeking a dedicated and detail-oriented Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness and sanitation standards in various settings, such as hotels, commercial buildings, and residential properties. This is ...
-
Guest Service Agent
1 week ago
Riviera Beach House Santa Barbara, United StatesWe are looking for an outstanding **Guest Service Agent** to join our team at Riviera Beach House in Santa Barbara, CA Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basi ...
-
Spa Support
2 weeks ago
Massage Envy Santa Barbara, United StatesOverview: · **Where Better Careers Begin** · Massage EnvySanta Barbara 136 S Hope santa,Barbara,CA 93105 · **Do you have a passion for helping others?** At the Massage Envy Santa Barbara franchise, we support and inspire you to be your best while we work together to help clients ...
-
Reservationist/customer Service
3 weeks ago
Wanderlust Luxury Rentals Santa Barbara, United States**Wanderlust Luxury Rentals** is looking for part-time Reservationist/Guest Specialist to work Saturdays and Sundays. If you are personable, reliable, detail oriented, technologically savvy, and self-driven this job would be a fantastic fit We'd love for you to join our luxury va ...
-
Director - Banquets
3 weeks ago
Hotel Californian Santa Barbara, United StatesHotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-l ...
-
Agent
3 weeks ago
Crisis24 Santa Barbara, United StatesAt Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful. It takes an entire te ...
-
Project Manager
2 weeks ago
TynanGroup LLC Santa Barbara, United StatesCompany Description · TynanGroup is a national real estate development services firm that has been helping clients successfully navigate the development process for over two decades. With more than $8 billion worth of project experience, TynanGroup is a leader in the industry; re ...
-
On-call Residential Security Agent
2 weeks ago
Keelson Strategic Corporation Santa Barbara, United States**Job Details**: · $28/hour · Job Type - On Call · COVID Vaccination required · Exposed Firearm Permit required · **Job Summary** · This position is for an On-Call Armed Residential Security Team Agent. This positionis tasked with numerous functions by providing support to a prot ...
-
Office Administrator
2 days ago
Compass Santa Barbara, United StatesAt Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · The O ...
-
Front Desk Agent Palihouse Santa Barbara
3 days ago
Palisociety Santa Barbara, United States**FRONT DESK AGENT | PALIHOUSE SANTA BARBARA** · **POSITION PROFILE**: · We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a ...
Guest Experience Agent - Santa Barbara, United States - Belmond
Description
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike.
Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean.
Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond.Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
As a Reservations Agent at El Encanto, a Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests.
Requirements
Primary Responsibilities Include
Benefits
At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability.
Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort.
We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.This is your moment. Apply today
The Belmond & LVMH Family
El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Salary is $43, 680