Front Desk/Client Services Representative - Boca Raton, United States - Therapeutic Oasis

Therapeutic Oasis Boca Raton, United States

3 weeks ago

Description

Front Desk / Client Services Representative

Part-time position in Boca Raton hrs/wk)

We are seeking a compassionate, outgoing individual for the Front Desk/Client Service Representative position at our therapy office located in Boca Raton.

The Front Desk/Client Service Rep is responsible for welcoming Clients into our office with warmth and compassion and facilitating the scheduling and payment processes. This position requires a solid understanding of office administration, superior communication skills, and a commitment to providing compassionate care to our clients. Excellent growth opportunity for the right individual.

INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER DETAILING WHY YOU ARE INTERESTED IN THE POSITION.

JOB DETAILS

Create and maintain a warm and welcoming environment for Clients, visitors and Team
Warmly greet all Clients and visitors
Direct clients on campus
Open and close building at the scheduled time
Assume responsibility for the daily care and upkeep of lobbies, restrooms and all public areas
Help Clients schedule and coordinate appointments
Assist Clients with completing necessary paperwork and forms
Assist Clients in paying for Oasis services
Facilitate Client-Therapist Communication
Communicate essential Client information to other Team Members
Manage calls, take messages and retrieve voicemail
Distribute faxes and mail as required
Safeguard client's Protected Health Information as required by HIPAA and Therapeutic Oasis Policies and Procedures
Maintain updated client information including addresses, phone numbers and insurance plans
Scan Client paperwork to EHR
Be familiar with Therapeutic Oasis Emergency Operation Policies and Procedures
Assist and support other Team Members in their efforts to provide exceptional service and care to every Client

QUALIFIED CANDIDATES MUST

Demonstrate professionalism and compassion in all aspects of their presentation
Have 2 or more years customer service and/or medical office experience
Possess excellent writing and communication skills
Possess excellent computer skills
Effectively organize and manage multiple tasks
Be highly skilled in Microsoft Word
QuickBooks experience a plus
Knowledge of insurance billing a plus
Be authorized to work in the United States
Be willing to work occasional shifts in the Jupiter office

We are a team of passionate, caring individuals who strive to provide the highest caliber of care to our Clients. The Oasis family has a reputation for caring and professional excellence in the mental health and wellness communities. Spend your day working in an environment where personal growth is encouraged, work-family balance is respected, mindfulness and creativity are emphasized, and where you are valued for your contributions.

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