Member Services Representative - Boca Raton, United States - MDVIP LLC

MDVIP LLC

Verified Company

Boca Raton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Responsibilities:

Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
Provides information to Members and Doctor's offices to assist with reimbursement inquiries.
Assists members/physicians with MDVIP general website and App support.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

Education / Experience / Knowledge:

High school diploma or general education degree (GED); An Associate degree is desirable, but not required.

Minimum of one year of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.

Required skills include:

Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
Ability to establish priorities, work independently, and manage objectives with little supervision.
Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
Prior experience with various call center solutions a plus.

Corporate office role:
As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.

Additional information:
At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or "COVID19,"and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID19. Your recruiter will provide more information during the interview process._