Employee (m/f/d) Complaint Management - Taylor Lake Village, TX, United States - Crimson Technologies

Crimson Technologies

Verified Company

Taylor Lake Village, TX, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Taylor Lake Village, TX Finance - Overview

Senior, Junior, Professional
Fulltime
Permanent position
What you bring
Completed commercial training, e.g. office clerk (m/f/d)
Ideally (first) experience in customer management
Professional and friendly demeanor in customer contact, even when dealing with more difficult matters
Enjoyment of telephone and written customer service
Reliability, communication skills, high service orientation, and teamwork are a given for you
Good knowledge of MS Office
Very good German language skills in spoken and written form

About this job

Unconditional customer orientation - the "A" and "O" in our daily work to make our customers even more satisfied. We are the contact for all wishes and problems of our customers - whether digital or by phone.

CHECK24 is one of the leading online companies and Germany's largest comparison portal. For more than 10 years, as the market leader in credit comparison, we have not lost our start-up mentality.

We look forward to your application at C24 Kreditservice GmbH.

Your tasks include
You process, analyze, and evaluate incoming complaints with advanced escalation levels (2nd level)
You take care of complaints about the CHECK24 points program, the PAYBACK cooperation, and other promotional activities
You process the incoming feedback from our customers from various online review channels (e.g. social media) and develop process and quality improvements from it
You handle various