- 2 years of college-level coursework and 2 additional years of experience related to child support enforcement and/or debt collection
- Or, Bachelors degree
- Or, an additional 4 years of full-time debt collection work experience
- Train staff in all aspects of child support collections and enforcement, to include payment processing, mail processing, and Central Services related areas
- Review work and explain child support laws and procedures
- Audit work and workflow to meet Federal and State guidelines
- Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions
- Establish Administrative Child Support Orders by researching and locating income information
- Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity determination
- Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
- Negotiate debt repayment terms
- Calculate complex financial and medical child support obligations and arrearages
- Assist with developing and implementing training plans and performance management plans
- Act on behalf of the supervisor in their absence
- Knowledge of State statutes and Federal regulations, legal rights, and remedies in support enforcement
- Ability to train, multi-task, prioritize workload, and be responsive to change
- Knowledge of paternity proceeding, accounting and collection practices
- Case management skills to manage a large, growing, and diverse caseload
- Excellent communication skills
- Ability to learn and navigate new programs
- Ability to work independently and develop training plans for new and long term staff
- Investigative and interview skills to find information from various sources
- Updated Resume
- Cover letter with your application explaining how you see the role of an SEO3 in relation to leadership and how you, in your role as a lead worker, would have a positive impact on the unit
- Three professional references with current contact information
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DSHS ESA Support Enforcement Officer 3 - Olympia, United States - State of Washington
Description
DSHS ESA Child Support Enforcement Officer 3
The Division of Child Support is currently seeking a lead Support Enforcement Officer to join our team at the Central Services Unit, located in Olympia.
In this role you will serve as the Department's representative, making critical casework decisions, determining child support obligations, and providing support to lower-level staff that collects, establishes, and enforces child and medical support.
This position will have the opportunity to work in mail and payment processing as well as developing responsibilities into other program areas.
This is a great opportunity to expand your current skills and advance your career as a Support Enforcement Officer within the Department.
Note:
This is a full-time position requiring an in-office presence with an opportunity for part-time telework, generally within 30-45 days.
Who should apply?Professionals who have 2 years of experience as a Washington State Support Enforcement Officer and one of the following:
Interested? Please include the following with your application:
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work.
It is crucial to our agency's mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS.
We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Prior to a new hire, a background check including criminal record history may be conducted.Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.
This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
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