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    Dispatcher - Charlotte, United States - Dilling Heating, Cooling, Plumbing & Electrical

    Dilling Heating, Cooling, Plumbing & Electrical
    Dilling Heating, Cooling, Plumbing & Electrical Charlotte, United States

    2 weeks ago

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    Description
    Overview

    |Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

    Looking to TRADE UP to a better opportunity? Trade Up Atlantic, a talent placement group for plumbers, electricians, and HVAC technicians, has partnered with Dilling Heating, Cooling, Plumbing, and Electrical to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.

    Why Join This Team:
    • Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits
    • On-going training & development, growth opportunities
    • Paid Holiday
    • Paid Vacation
    • Paid training
    What you will do:
    • 1-2 Years of dispatching experiance
    • Receive emergency and non-emergency calls and record significant information as necessary
    • Knowledgeably prioritize calls according to importance and urgency
    • Monitor field technicians in order to effectively prioritize their schedules and use of time
    • Schedule appointments with clients using the right tech/right call guidelines
    • Data entry into the computer system to track calls and client information as necessary
    What you bring:
    • Previous customer service experience
    • Strong attention to details
    • Conscientious, team player
    • Honesty integrity, quality craftsmanship and a good attitude
    Who WE Are:

    We have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

    We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today

    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance
    Schedule:
    • Monday to Friday
    Experience:
    • Dispatching: 1-2 year (Preferred)
    Job Type: Full-time

    Pay: From $18.00 per hour

    May conduct a pre-employment background check and drug test, subject to applicable law

    Responsibilities

    Who/What Are We Looking For?
    • Coordinate the transportation movements of the technicians
    • Must keep track of the drivers' schedules as they change throughout the day
    • Keep track of the technicians' start and departure times
    • Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
    • Requires interaction with drivers daily
    • Anticipate problems with routes and parts by making quick sound decisions
    • Respond to special requests from customers related to jobs performed by a technician
    • Order parts for special orders
    • Maintain techs' vacation, sick and weekend schedules
    • Follow up on all pending/ recommended work
    • Forecast workload for 2-3 days out
    • Contact customers with parts pending and status of parts
    Qualifications

    Qualifications:
    • Dispatch experience highly preferred
    • Ability to pass a background check
    • High school diploma (or GED)
    • Demonstrate passion for excellence with respect to treating and caring for customers
    • Strong decision-making abilities
    • Ability to identify customer needs and clearly articulate product and service offerings
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Meet all attendance and dependability requirements
    • Team player
    • Multitasking and time management skills with the ability to prioritize
    Core Competencies:
    • Strong verbal and written communication skills
    • Comfortable in navigating through multiple software systems and windows simultaneously
    • Ability to show empathy when responding to customer's needs
    • Must be flexible with the ability to adapt to changes quickly and think conceptually
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