- Maintaining Invited service standards as outlined in the Hospitality First training program at high standards.
- Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the Invited standards of service and excellence.
- Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest F&B experience.
- Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
- Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
- Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
- Accurately execute Member/Guest orders and requests in a timely fashion.
- Ensure that room is bussed and cleaned. Re-check function/reservation book to understand and direct others as needed on how the room needs to be set-up for the next service hours or event as applicable.
- Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
- Record in the log, any additional information or tasks that need to be forwarded on to the next shift.
- As applicable, attend, lead and/or participate in daily line-ups, weekly service training meetings and special training sessions when requested.
- As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining Invited service standards as outlined in the Star Service training program at high standards.
- Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Assist fellow Employees, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee sand the environment and participate as a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
- Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
- 2+ years' experience in restaurant or club-related field in the Food & Beverage Industry.
- Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
- Service STAR Training, Alcohol Management.
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Restaurant Supervisor - McKinney, United States - ClubCorp
Description
Job Description
We are Invited.
At Invited Clubs, work feels like play as you build relationships with your team and meet Members from all different backgrounds.
Invited reflects our proud history of inclusiveness and captures our welcoming spirit.
Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives.
The time has come to build on our traditions and write new chapters. We welcome you to join us.Invited. Where You Belong.
Job Summary
Oversee daily food and beverage service in the Club restaurant operations.
Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.
Similar meal-period oversight responsibilities as Restaurant Manager, but more junior role, often takes on service responsibilities during low-volume periodsReports to Restaurant Manager, Restaurant Director, F&B Director and/or Asst. F&B Director
Day to Day:
About you:
Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.
Be a part of our Social Networks:
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Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify.
This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.
