- Efficiently and courteously refer calls to proper staff members and provide information and referrals to community resources and other direct service providers.
- Provide full range of detailed information related to legal services provided by all LANWT offices in an efficient, detailed, and courteous manner.
- Maintain a phone log, appointment and intake schedule and other logs as required.
- Conduct in-person and telephone intake by answering and returning applicant and client calls, conduct initial client screening and eligibility determination, including distinguishing emergency legal matters from non-emergency legal matters, fact gathering, follow-up investigation and case assignment.
- Translating for clients who speak a different language than their advocate (if applicable).
- Creating paper and electronic client files in the electronic case management system, maintaining accurate paper and electronic records for all client files, including, but not limited to, entering case notes, correspondence, scanning documents, filing and calendaring events.
- Timely enter client and case related information into databases for grant compliance purposes.
- Participate in legal clinics held off site and provide intake support for the clinics.
- Participating in in-house training programs and staff meetings and activities.
- Maintain a high degree of confidentiality and professionalism regarding client matters.
- Maintain professionalism toward clients, visitors and other employees.
- Adhere to program policies and procedures, including internal policies, as may be established.
- Other duties which may from time-to-time be assigned by the Managing Attorney, Deputy Director or Chief Executive Officer.
- High School Diploma, GED or equivalent.
- Fluent in Spanish – both verbal and written is preferred.
- General knowledge and/or experienced in law office practices preferred.
- 2+ years working in customer service and/or the legal field.
- Ability to communicate in a professional and courteous manner with a diverse population, including office personnel, applicants/clients, vendors, and other professional contacts.
- Candidate must be detail oriented, efficient, organized and self-motivated.
- Ability to establish priorities and meet deadlines.
- Excellent communication skills, both verbal and written.
- Excellent computer skills with use of Microsoft products preferred.
- Ability to work independently and exercise good judgment and discretion in the performance of all duties.
- Excellent attendance record.
- Ability to engage in occasional work-related travel.
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Intake Specialist-HPP - Dallas, United States - Legal Aid of NorthWest Texas
Description
Job Description
Job DescriptionPOSITION: Intake Specialist-HPP (Full-Time Position)CLOSING DATE: Position Immediately Available and Closed When Filled
LOCATION: Farmers Branch, Texas
OVERVIEW: Legal Aid of NorthWest Texas (LANWT) seeks a professional, experienced and articulate individual with excellent communication and interpersonal skills for an Intake Specialist position in its Farmers Branch office.
DESCRIPTION: LANWT is a non-profit public interest law firm that provides high-quality free civil legal services to low-income persons in 114 counties in North and West Texas.
DUTIES AND RESPONSIBILITIES: The Intake Specialist provides support for the entire office through effective communication with both staff and clients. The Intake Specialist needs to have a passion to work at a non-profit organization that provides a wide variety of broad-based legal services to low-income clients. Other responsibilities include:
QUALIFICATIONS:
SALARY: Current entry-level salary is $28,750 per year. The salary for the successful candidate may be significantly higher, based on candidate's years of experience.
BENEFITS: Excellent benefits package that includes paid vacation and holidays; a retirement plan; health, dental, and life insurance.
Please submit a cover letter expressing interest, a resume, and three professional references during the application process.
LEGAL AID OF NORTHWEST TEXAS IS AN EQUAL OPPORTUNITY EMPLOYER
VETERANS ARE ENCOURAGED TO APPLY
