Workplace Manager II - New York, United States - Pacific Program Management

Description

Job Description

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Workplace Manager II position leads the existing space occupancy planning and data management, small move projects (including individual, transfer and leaves) and is a customer-facing representative for the clients' Global Real Estate and Facility Management team. They have an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, vendor partners to lead a project team around a common set of goals. This role must be able to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. A Workplace Manager II may be responsible for direct reports and may report on a campus or smaller region of sites. Must be able to deal with conflicts while maintaining professionalism and focus on the project goals. This role reports directly to a Program Manager, Senior Project Manager or Associate Director. This role is on our Accounts team which is dedicated to one of our larger Seattle based clients. All projects are within the client's North America real estate portfolio.

Key Responsibilities

• Manage multiple audit projects and team priorities simultaneously from inception to close out.
• Maintain database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites. Maintain accurate seating and headcount data in client's space management platform.
• Manage a team of 1-3 direct reports (if applicable).
• Assist with training, goal setting and professional development of direct reports and/or support staff as needed.
• Regular audits of the existing space for changes to architecture, FF&E and signage.
• Develop, prepare, and distribute cadenced and requested reports for select business units.
• Analyze and summarize space occupancy data in a clear, concise manner.
• Maintain strong multi-level customer contact and relationships and directs space needs.
• Support Launch and Move teams by providing accurate space floor plans and assignment data as required.
• Meet all SLA requirements by providing daily correspondence, updates and resolutions for client needs via ticketing system.
• Support the client's Onboarding process (badge access, security clearance, parking and seat assignments).
• Facilitate the coordination of Individual Moves (up to 10 headcount).
• Update seat assignments with new hires, transfers, terminations and distributes to client and strategic planning teams as requested.
• Provide measurable and timely response to client inquiries, work requests, and concerns.
• Develop and lead a project team of key stakeholders (including vendor partners and clients etc.) to meet the project milestones and deliverables.
• Able to read and understand project documents such as: floor plan drawings, allocation plans, space data management documents, and reports.
• Develop vendor relationships and knowledge of their services and scope along with high-level processes.
• Educate key stakeholders on the utilization and features of client's space management platform.
• Participate in process improvement and initiatives.
• Develop and maintain accurate project documentation/project files.
• Facilitates project meetings with space occupancy planner and key stakeholders.
• Document project risk and issues and escalate as needed.
• Models professionalism and core company values.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch)
• 4-7 years of related experience
• Previous space occupancy planning or data management experience preferred
• Experience with computer-aided facility management (CAFM) experience a plus
• Proficiency with MS Office Suite (Outlook, Excel), and other data management software
• Must be able to inspect design plans and documents for accuracy
• Roles requires daily communication with client and team members
• Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
• Maintains a courteous and professional manner, works well in a team environment
• Periodical evening and weekend work required during building opening, relocation and employee move projects

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day
• The person in this role needs to be able to occasionally lift up to 25 pounds

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.