-
Patient Service Representative
6 days ago
NorthEast Provider Solutions Inc. Kingston, United States**Job Details**: · **Job Summary**: · A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in an ...
-
Servicing Representative
1 week ago
Rondout Savings Bank Kingston, United StatesSummary · The Loan Servicing Representative is responsible for ensuring that the servicing of loans is handled in an efficient and timely manner. The Loan Servicing Representative will perform daily loan servicing activities for residential and consumer products including respo ...
-
Servicing Representative
1 week ago
Rondout Savings Bank Kingston, United StatesSummary · The Loan Servicing Representative is responsible for ensuring that the servicing of loans is handled in an efficient and timely manner. The Loan Servicing Representative will perform daily loan servicing activities for residential and consumer products including respo ...
-
Servicing Representative
1 week ago
Rondout Savings Bank Kingston, United StatesJob Description · Job DescriptionSummary · The Loan Servicing Representative is responsible for ensuring that the servicing of loans is handled in an efficient and timely manner. The Loan Servicing Representative will perform daily loan servicing activities for residential and c ...
-
Housing Services Representative
6 days ago
PathStone Corporation Fishkill, United States**Housing Services Representative** · **Summary Purpose for the Position** · This position will work in conjunction with the Housing Choice Voucher Program to assist low income individuals and families to secure permanent affordable housing with the goal of an improved quality of ...
-
Customer Service Representative
1 week ago
Package Pavement Stormville, United StatesOverview: · OVERVIEW - We are seeking an organized, enthusiastic, professional, polite and experienced Customer Service Representative for our inside sales department. We are looking for an individual that likes working with people at all levels and can successfully perform with ...
-
Customer Service Representative
1 week ago
Posted by The Council of Industry Stormville, United StatesOverview: · OVERVIEW - We are seeking an organized, enthusiastic, professional, polite and experienced Customer Service Representative for our inside sales department. We are looking for an individual that likes working with people at all levels and can successfully perform with ...
-
Customer Service Representative
1 week ago
GC Services Kingston, United StatesInte. Logix is seeking a Remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ca Customer Service, Customer Se ...
-
Customer Service Representative
6 days ago
Scott Marxer - State Farm Agent Poughkeepsie, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
customer service representative
2 weeks ago
Family Dollar Kingston, United StatesFamily Dollar - 781 E CHESTER ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Customer Service Representative
2 weeks ago
Intelogix Corporation Kingston, United StatesOverview: · InteLogix is seeking a Remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have e ...
-
Customer Service Representative
2 weeks ago
Enterprise Truck Rental Kingston, United States**Customer Service Representative** · **Job ID** Kingston, ON **Overview** · The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and r ...
-
Customer Service Representative
6 days ago
Deforest Group Inc Kingston, United StatesJob Description · Job DescriptionDescription:SIAA (Strategic Insurance Agency Alliance) is a national alliance of independent insurance agency members generating billions in new premium business annually. The foundation of the SIAA alliance is built on partnerships between SIAA, ...
-
Customer Service Representative
2 weeks ago
Skyline Solutions Brinckerhoff, NY, United States Freelance**Join our team in Brinckerhoff, NY as a Customer Service Representative** · At **Dein-Quereinstieg**, we partner with well-known companies in the telecommunications and energy industries to support them in their search for talented individuals to join their sales teams. · **We w ...
-
Customer Service Representative
1 day ago
Diane Williams - State Farm Agent Kingston, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
1 week ago
NovaTech Solutions New Site, United StatesAbout ARTUS AG: · Join us and unleash your drive and talents at ARTUS GROUP's new site. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 German and one Swiss company, providing strong re ...
-
Csr - Customer Service Representative
1 week ago
Stone Cottage Veterinary Hospital Newburgh, United StatesWe are looking for an upbeat, hardworking, reliable individual who has a love for animals, for a part time reception position. Some duties would be answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be av ...
-
Public Health Field Services Representative
2 days ago
Health, Department of Poughkeepsie, United States**Minimum Qualifications** · Reassignment: Current NYS Department of Health (DOH) employee with permanent or contingent permanent status as a Public Health Field Services Representative 1, G-18, Public Health Field Services Representative Trainee 1, NS or Public Health Field Serv ...
-
Guest Services Representative
1 week ago
Nuvance Health Rhinebeck, United StatesNuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus ...
-
Customer Service Representative
4 days ago
UnitedHealth Group Lake Katrine, United StatesYou'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. · At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impac ...
Member Service Representative - Kingston, United States - Alterna Bank
1 week ago
Description
** Member Service Representative**
**Job Category****:** Retail Branches **Requisition Number****:** MEMBE002524 Showing 1 location **Job Details**
**Description**
**Scope of Position**
The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.
This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.
As part of ongoing development this role will require that you be flexible to assist in others areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.
**Major Responsibilities**
Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.
**Expectations / Outcomes**
Alterna Savings members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.
**Qualifications**
Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours, including weekends.
**Competencies**
Member/Client Centricity-Sustains member relations
Continuous Learning & Agility-Self assesses and monitors oneself to maintain personal effectiveness
Teamwork-Contributes positively as a team member
Achievement Orientation-Consistently meets work expectations
Adaptability-Recognizes how change will affect work
Decision Making & Problem Solving-Makes decisions based on guidelines
Impact & Influence-Uses facts and available information to persuade
Initiative-Addresses current issues
Follow all Alterna Savings and Alterna Bank Policies and Procedures
**About Alterna Savings**
Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years, and based on assets under management, is one of Canada's Top 10 credit unions (CCUA, Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Together, we have $10 billion in assets under management.
As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 185,000 members through a network of over 30 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the All point Network in the US.
**Working at Alterna**
Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 100 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.
We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for six years running.
*Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**