Jobs
>
Kansas City

    Patient Service Representative - Kansas City, United States - The University of Kansas Health System

    The University of Kansas Health System
    The University of Kansas Health System Kansas City, United States

    3 weeks ago

    Default job background
    Description
    Position TitlePatient Service Representative - Multiple locationsBell HospitalPosition Summary /

    Career Interest:

    The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.

    This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments.

    May assist with checking patients out and scheduling follow up activities as needed.


    Responsibilities:


    Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.

    Preauthorization of clinic specific visits as needed.
    Collecting copays and self-pay balances.
    Point of service paperwork, acquire signatures and scan to chart.
    Provide activation and support for the MyChart EMR System.

    Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time.

    Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
    Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission. Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed.
    Facilitates physician to physician consultation services to community referring clinicians and non-health system clinicians.

    Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.

    Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.

    Will provide phone, text and web-based support for Marketing SEM campaigns, event registration, Partners in Care members as directed by management.

    Responsible for daily maintenance of workspace and following environmental health cleaning guidelines. Responsible for following Personal Protective Equipment (PPE) guidelines.
    Responsible for check in/out and phone reception as needed. Employee will receive a day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines. Responsible for other duties or projects as assigned by management. Responsible for other duties or projects as assigned by management.


    JOB REQUIREMENTSRequired:
    High School Diploma or equivalent.

    Read and write EnglishUnderstand and speak English, ability to communicate clearlyBasic computer skills including Microsoft Excel, Word, Adobe and Office.

    Customer service skills.

    Ability to work well with others, maintain confidentiality and use good judgmentPositions:

    Front DeskClinic SchedulerTime Type:

    Full timeJob Requisition ID:R-17262We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

    Need help finding the right job?We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.

  • Kansas City Life Insurance

    Service Representative

    4 days ago

    Kansas City Life Insurance Kansas City, United States

    Job Description · Job DescriptionQUALIFICATIONS/REQUIREMENTS: · Experience in insurance or financial industry customer service environment with a demonstrated ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriente ...

  • Leidos

    Customer Service Representative

    3 weeks ago

    Leidos Kansas City, United States

    The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). In this role you will perform the following duties: · Provide high-level customer support of the Benefits Operation Center (BOC) call center f ...

  • Providence Medical Center

    Patient Service Representative

    2 weeks ago

    Providence Medical Center Kansas City, United States

    Overview · Providence Medical Centers' Cardiology Clinic is looking for a full time Patient Services Rep to join our growing and dynamic staff · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Providence Medi ...

  • EFC International

    Customer Service Representative

    1 week ago

    EFC International Kansas City, United States

    At Inventory Sales, we're not just about fasteners and industrial supplies - we're about fostering strong relationships with our clients. As a leading provider of fasteners and industrial supplies, we take pride in delivering exceptional customer support and service. We're curren ...

  • Vibrant Health KC

    Patient Services Representative

    3 weeks ago

    Vibrant Health KC Kansas City, United States

    Job Description · Job DescriptionSUMMARY OF POSITION · The Patient Services Representative is responsible for managing inbound and outbound calling, scheduling patient appointments, completing patient check-in and check-out procedures and ensuring smooth patient flow. Answers tel ...

  • Prime Healthcare

    Patient Service Representative

    1 week ago

    Prime Healthcare Kansas City, United States

    Overview · Providence Medical Centers' Cardiology Clinic is looking for a full time Patient Services Rep to join our growing and dynamic staff · Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community Providence Medi ...

  • A&K Railroad Materials Inc

    Sales & Service Representative

    3 weeks ago

    A&K Railroad Materials Inc Kansas City, United States

    Job Description · Job DescriptionDescription:Job Summary: · A&K is a leading supplier of railroad track and related materials that seeks a driven individual to fill a Sales and Service position for the Kansas City, KS office. This individual will be offered the opportunity to lea ...

  • Virginia Tile Company

    Customer Service Representative

    1 week ago

    Virginia Tile Company Kansas City, United States

    · Come Join Us - A company that is well established, helps promote creativity and growth. · Who we are - We are growing Virginia Tile Co. is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions r ...

  • KSP Insurance Agency

    Customer Service Representative

    9 hours ago

    KSP Insurance Agency Wyandotte, United States

    Job Description · Job DescriptionWe are an Independent Insurance Agency seeking a Customer Service Representative to join our team · If you are re-entering the workforce, looking for a new career, need a change or already have a P&C License working in the insurance industry, our ...

  • C Z Inc

    Customer Service Representative

    1 week ago

    C Z Inc Kansas City, United States

    · Ensure efficient service of retail customer needs by communicating product information and taking orders via phone, email, and webstore. · Salary: $19.00 · Employment Requirements: Ability to legally possess firearms under applicable laws · Must be at least 18 years old · Mu ...

  • 7th Street Casino

    Customer Service Representative

    1 week ago

    7th Street Casino Kansas City, United States

    Job Description Job Description FULL TIME (evenings) Work where the fun is 7th Street Casino is currently seeking a Player's Club Representative to join our team. Our Rep's help promote the success of the Club by assisting customers through the membership process, explaining the ...

  • Nothing Bundt Cakes

    Guest Service Representative

    3 weeks ago

    Nothing Bundt Cakes Kansas City, United States

    PT, Mon-Sat, Flexible between the hours of 9:30 am-3 pm or 4 pm, 3 pm-6:30 pm, and Employee Discounts. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniq Guest Service, Representative ...

  • GT Sales And Manufacturing, Inc.

    Onsite Service Representative

    4 days ago

    GT Sales And Manufacturing, Inc. Kansas City, United States

    We are looking to hire an exemplary Customer Focused Individual to join our team to deliver exceptional customer care and support. The representative will build a strong rapport with the staff, as well as our customers. You will play a collaborative Representative, Service, Opera ...

  • United Airlines

    Customer Service Representative

    1 day ago

    United Airlines Kansas City, United States Full time

    Customer Service Representative Help United passengers reach their destinations, with a smile Do you find the idea of working at an airport exciting? Would you love to help people get where they're going? Are you a real problem-solver who can stay fo Customer Service Representati ...

  • Lesaffre Yeast Corporation

    Representative, Technical Service

    4 days ago

    Lesaffre Yeast Corporation Kansas City, United States

    Leaf - Lesaffre Advanced Fermentations is a Business Unit of the Lesaffre Group, world leader in yeast and yeast extract. The Business Unit is in charge of developing the Group market share in ethanol applications, by developing innovative yeast prod Technical Support, Technical, ...

  • Spectrum

    Customer Service Representative

    1 week ago

    Spectrum Kansas City, United States

    GROW your career with Spectrum · We offer professional development straight out of training, including opportunities to join special teams like Chat, Technical Support, and more · This position is an · in-office opportunity only Please ensure that you can work at our call cent ...

  • Marquee Event Group

    Client Service Representative

    1 week ago

    Marquee Event Group Kansas City, United States

    Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Kansas City - Kansas City** · **Job Description** · Client Services Representative (CSR) · Marquee Event Rentals is the premier Event Planning Company. Marquee combines great people an ...

  • Schenck Process Group

    Customer Service Representative

    1 week ago

    Schenck Process Group Kansas City, United States

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. · ? · Customer Service Representati ...

  • Budget Rent A Car

    Customer Service Representative

    2 days ago

    Budget Rent A Car Kansas City, United States

    We are looking for someone to work in our administrative office as a customer service representative for our operations in Kansas City. This position will be handling customer service calls by phone, following up with accounts, bill collecting, custo Customer Service, Customer Se ...

  • Holy Rosary Credit Union

    Member Service Representative

    2 days ago

    Holy Rosary Credit Union Kansas City, United States

    Job Description · Job DescriptionMember Service Representative | Bank Teller · Are you fluent in English and Spanish with Customer Service experience and a heart for service? · In your Bank Teller experience, have you made quick decisions while calculating risk? · Our Credit Unio ...