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    Medical Receptionist - Philadelphia, United States - Excel Medical Center

    Excel Medical Center
    Excel Medical Center Philadelphia, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Striving for a Healthier Community

    Excel Medical Center seeking high-energy Medical Receptionists (Front Desk) to join us in our mission to provide direct clinical Adult medicine to the underserved community in Philadelphia


    Medical Office Receptionist Job Responsibilities:

    As part of our Front Office Team, serves patients by greeting and helping them with intake; scheduling appointments; maintaining records and accounts; interfacing with Medical Assistants, the Office Manager and with Medical Providers/Physicians.


    Medical Office Receptionist Job Duties:

    • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
    • Optimizes patients' satisfaction, Provider time, and treatment room utilization by scheduling appointments in person or by telephone.
    • Keeps patient appointments on schedule by notifying Provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
    • Comforts patients by anticipating patients' anxieties;
    • answering patients' questions;
    • Light housekeeping/maintaining the reception area.
    • Ensures availability and accuracy of treatment information by filing and retrieving patient records.
    • Maintains patient accounts by obtaining, recording, and updating confidential personal and financial information.
    • Obtains revenue by recording and updating financial information; recording and collecting patient charges; filing, collecting, and expediting third-party claims.
    • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
    • Helps patients in distress by responding to emergencies.
    • Protects patients' rights by maintaining confidentiality of personal and financial information.
    • Maintains operations by following policies and procedures; reporting needed changes.
    • Contributes to team effort by accomplishing related results as needed.
    • Generally some travel flexibility, as required


    Medical Office Receptionist Skills and Qualifications:


    Bilingual Spanish/English or Haitian Creole/English is a plus


    At least one year customer service experience in a medical office setting, experience in medical office,

    knowledge of EMR and insurance verification is a +,

    Experience with EMR/Athena is a +

    Excellent Customer Service skills required ( patient, caring, helpful...)

    Multi-tasking in a very fast-paced, busy office setting

    Professional presentation and Ability to be Flexible and adaptable

    Great Telephone Skills, ,

    Excellent Time Management, Organizational and scheduling skills,

    Attention to Detail and strong quality focus

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