Day Support Case Manager - Fishersville, United States - DePaul Community Resources

DePaul Community Resources Fishersville, United States

4 weeks ago

Description

Job Description

Job DescriptionJOB TITLE: Day Support Case Manager
LOCATION: Fishersville OPTIONS
FLSA STATUS: Non-Exempt
DIVISION: Developmental Disabilities
DEPARTMENT: Day Support
Full TIme (37.5 hour workweek)

JOB SUMMARY:
The Day Support Case Manager assists the Program Director in the daily operations of the Day Support Program. This position ensures that all individual paperwork is completed, accurate, current, and compliant with applicable regulations. The Day Support Case Manager ensures that individual needs are being met and that there is open communication among staff, families, and community resources. The position must promote teamwork, service, and attention to detail in all interactions, case management, and documentation requirements.

SUPERVISION RECEIVED AND EXERCISED:
The Day Support Case Manager will report directly to the Director of Day Support.

ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.

Provide leadership and guidance to Direct Support Professionals "DSPs" in the daily operations of the Day Support Program
Attend regular supervision with the Director of Day Support Services and regular staff meetings and in-service training
Inform the Director of Day Support Services of any issues that arise
Train new staff on required individual paperwork and on carrying out individuals' daily training objectives
Complete all required yearly training by December of each year
Conduct and document monthly Day Support Program smoke alarm and fire drill tests
Screen referrals and submit them to the Director of Day Support Services for approval and coordinate admissions
Consult with referring agencies, care providers, and residential social workers regarding individual progress, needs, and service coordination
Develop service plans for each individual using information from individual and team observations and input and through the completion of assessment materials.
Ensure service plans are completed on time and are an accurate representation of the individuals' learning and assistance needs
Initiate and coordinate individual meetings as needed
Report on individual progress, needs, and behaviors at Annual and Quarterly meetings as scheduled
Intervene and guide DSPs as individual emergencies arise
Disperse caseloads each morning
Provide mentoring services (training and personal care) with individuals as needed
Meet all paperwork reporting and deadline requirements
- Complete: Release of Information forms, Human Rights Forms, Emergency Medical Forms
- Complete: discharge summaries as required. Forward charts to be closed to the Quality Improvement within 30 days of discharge
- Enter billing in extended by Wednesday weekly
- Review DSP progress notes and observe individual/staff interactions in order to teach mentors how to teach skills to individuals effectively
- Complete Annual Reviews, Quarterly Reviews, and progress notes and data sheets after assessing the individual's status and forward them to the referring agency
- Audit individual charts periodically for completeness and ensure required annual forms are updated and filed.
- File and mail quarterly reports as required
- Assist the Finance Department in tracking and resolving billing problems

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

Office and records administration techniques and procedures
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Microsoft Office Word, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet
DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS
Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication

Skill/Ability to:

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Using standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, shredder
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Collecting and analyzing data
Developing and maintaining professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates
Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
Communicate effectively in both oral and written form
Write concise, detailed, and accurate case notes
Make arithmetical computations
Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software
Observe and evaluate service plan objectives for individuals served
Analyze and prepare concise and accurate documents, reports, and correspondence
Effectively market the programs and services of the department
Train others
Assist with the general upkeep and cleaning of office areas and agency vehicles
Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Learn and comply with policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Read and understand information and ideas presented in writing

Other Characteristics:

Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know

MINIMUM REQUIREMENTS TO APPLY:
A minimum of a Bachelor's degree in a human services field and at least three years of experience serving individuals with Intellectual and/or Developmental Disabilities is required, case management or service coordination experience preferred. A human services field may include social work, psychology, sociology, counseling, psychiatric or vocational rehabilitation, special education, and gerontology. Additional degrees related to a human services field may be considered after a review of the college transcript.

WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Participation in an on-call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.

PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking for up to two-thirds of the time, sitting up to two-thirds of the time, bending/stooping for up to two-thirds of the time, lifting/pushing/pulling no more than twenty pounds, and minimal unassisted lifting associated with the job duties are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving to various locations approximately twenty-five to thirty percent of the employee's working time. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS:
The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.

DePaul is committed to diversity, equity, and inclusion and is an Equal Opportunity Employer.
E-Verify Participant.

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