Jobs
>
Charlotte

    Individual Retirement Premier Customer Service Representative - Charlotte, United States - Equitable Holdings

    Equitable Holdings
    Equitable Holdings Charlotte, United States

    2 weeks ago

    Default job background
    Description

    At Equitable, our power is in our people.

    We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

    Our Service Center is currently seeking talented individuals to join our team.

    The Contact Center is open from 8:30AM-7PM Monday-Thursday, 8:30AM-5:30PM Friday. Work schedule will be determined periodically and may fluctuate daily within the hours of operation.

    The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding insurance products including products impacted by the financial markets. CSRs will be expected to learn and execute multiple processes/procedures and services, with collaboration from Floor Support when assistance is needed. Qualified individuals must have the ability to multi-task and be able to navigate multiple administrative systems, including but not limited to; Windows, product specific legacy/updating systems, internet/intranet, image and workflow system, etc., and perform basic calculations using on-line tools. This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures. This role will require an advanced understanding on all individual retirement products offered by Equitable.

    Responsibilities include but not limited to:

    • Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals
    • Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department
    • Professionally handle incoming calls with superior quality, and in a timely and accurate manner
    • Handle each case from start to finish with exceptional quality
    • Handle complex cases with strong decision making skills
    • Follow all FINRA guidelines regarding transactional processing, call handling and record keeping
    • This role will serve as a one-stop-shop for top producing Equitable and 3rd party financial professionals

    The base salary range for this position is $39,000-$54,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

    For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

    Equitable Pay and Benefits: Equitable Total Rewards Program

  • Charlotte Community Health Clinic

    Patient Services Representative I

    2 days ago

    Charlotte Community Health Clinic Charlotte, United States

    Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We are currently seeking a Patient Services Representative I to join our team. The Patient Services Representative I, will be required to have the abilit ...

  • Healthgram, Inc.

    Bilingual Customer Service Representative Ii

    2 days ago

    Healthgram, Inc. Charlotte, United States

    Healthgram is seeking a dynamic and engaging member to join the team as a Bilingual Customer Service Representative II. This position is our members' go-to resource for all of their healthcare questions, whether they're asking about a claim or need help finding a doctor. We consi ...

  • Orange Elephant Roofing

    Service Representative

    2 days ago

    Orange Elephant Roofing Charlotte, United States

    Job Description · Job DescriptionSalary: $46,800 yearly · WE WANT YOU Orange Elephant is seeking self-motivated people looking to break through in the sales industry We are looking for potential Sales Representatives who show positive energy and amazing customer service. You - as ...

  • CATIC

    Customer Service Representative

    6 days ago

    CATIC Rocky Hill, United States

    **JOB TITLE**: · - Customer Service Representative**REPORTS TO**: · - Title Services Manager**DEPARTMENT**: · - Agent Services**FLSA STATUS**: · - Non-exempt**LOCATION**: · - Rocky Hill, CT (Hybrid position)**SUMMARY**: · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the foll ...

  • Banfield Pet Hospital

    Client Service Representative

    1 day ago

    Banfield Pet Hospital Charlotte, United States

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clien Client Service, Representativ ...

  • Huntsman Corporation

    Technical Service Representative

    1 week ago

    Huntsman Corporation Charlotte, United States

    Technical Service Representative (NC, SC, VA, MD, WV)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. O Representative, Technical, Se ...

  • Bluegreen Vacations - Bluegreen Corporation

    Guest Service Representative

    1 day ago

    Bluegreen Vacations - Bluegreen Corporation Charlotte, United States

    The Customer Service Representative at South Park Mall will serve two primary functions at the guest service desk in Simon malls at 4400 Sharon Rd Charlotte, NC First, they will serve as the primary greeter for the GSD, engaging with customers Representative, Guest Service, Custo ...

  • INX International Ink Company

    Technical Service Representative

    1 day ago

    INX International Ink Company Charlotte, United States

    We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in th Technical, Representative, Se ...

  • INX

    Technical Service Representative

    1 day ago

    INX Charlotte, United States

    Job Description · We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Technical 2-Piece Manager for performance of assigned functions and coordinates with Inplant Technicians and Managers. The person in this role will ...

  • Novant Health

    Guest Services Representative

    1 day ago

    Novant Health Charlotte, United States

    Overview · Novant Health is seeking a Guest Services Representative. The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Gu ...

  • Bluegreen Vacations - Bluegreen Corporation

    Guest Services Representative

    1 day ago

    Bluegreen Vacations - Bluegreen Corporation Charlotte, United States

    The Customer Service Representative will serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers inviting them to enter the sweepstakes and introducing t Guest Service, Representative ...

  • Nothing Bundt Cakes

    Guest Service Representative

    4 hours ago

    Nothing Bundt Cakes Charlotte, United States

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...

  • Vortex Industries LLC

    Customer Service Representative

    1 week ago

    Vortex Industries LLC Charlotte, United States

    Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you wi ...

  • Mauser Packaging Solutions

    Customer Service Representative

    6 days ago

    Mauser Packaging Solutions Charlotte, United States

    The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and help ...

  • Vantage Concepts

    Customer Service Representative

    1 day ago

    Vantage Concepts Charlotte, United States

    The consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community ou ...

  • Jones Lange Lasalle, Inc.

    Tenant Services Representative

    1 day ago

    Jones Lange Lasalle, Inc. Charlotte, United States

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Representative, Operations, C ...

  • Nothing Bundt Cakes

    Guest Service Representative

    4 hours ago

    Nothing Bundt Cakes Charlotte, United States

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our b ...

  • Zele Cloud

    Customer Service Representative

    2 days ago

    Zele Cloud Charlotte, United States

    Job Description · Title: Customer Service representative (CSR) · Location: Charlotte NC or St Louis MO or Salt Lake UT (Hybrid) · Contract; W2 · Must Have: · Min2+yrs exp in Customer service · Customer Service representative (CSR) · Must have Series 7 certification · Customer Ser ...

  • Europa Sports Partners LLC

    Customer Service Representative

    1 week ago

    Europa Sports Partners LLC Charlotte, United States

    Position: · **Customer Service Representative** · Charlotte, NC | **Full Time** · **Overview:** · Europa is seeking a full-time Customer Service Representative, based out of our Charlotte, NC facility. Casual and fun work environment with excellent benefits package. · **Resp ...

  • Johnson Brothers

    Customer Service Representative

    1 week ago

    Johnson Brothers Charlotte, United States

    Customer Service Representative page is loaded **Customer Service Representative** · **Customer Service Representative** · locationsCharlotte, NC - Operations time typeFull time posted onPosted 6 Days Ago job requisition idR Johnson Brothers, a national family-owned wine, spiri ...