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    Client Advisor - Los Angeles, United States - Valentino

    Valentino
    Valentino Los Angeles, United States

    3 weeks ago

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    Description

    WHY WORK FOR VALENTINO


    A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.


    WHAT WE BELIEVE IN


    Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

    Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.


    WHO WE ARE LOOKING FOR
    We are looking for a client advisor for our Flagship Rodeo Drive Boutique.

    The Client Advisor will be a key team member contributing to the store business by achieving sales goals, excellent clienteling, and all KPI goals.

    The role is hourly-based plus commission with benefits.


    Key Responsibilities :

    Client Centric Activities:

    • Strong product knowledge
    • Master the Client Journey
    • Create strong client relationships
    • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
    • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell)
    • Focus on development and retention of existing clients, recruitment of new and potential ones
    • Engage the client through every selling opportunity - walk in, private appointment, and consignment
    • Actively participates in achieving the store's sales and business KPIs in partnership with Team Managers through in-store conversion and business planning
    • Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

    Merchandise and Visuals:

    • Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
    • Ensure product maintenance, replenishment on the floor
    • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales
    • Respect administration and operations procedures
    • Liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management

    Operations:

    • Knowledge and understanding of company policies and procedures
    • Ability to use POS system to perform all client transactions
    • Where an Ops HC is not present, takes an active part in the execution of operational tasks (including shipping/receiving)
    Responsible for individual stock assignments, including organizing stock on the floor and in the back of the house
    Participate in all inventory and cycle counts and protect the assets of the Boutique by understanding and following operating procedures


    Requirements :

    • Min 2 years of experience in a similar role in the luxury retail industry
    • Proven track record in sales
    • Excellent knowledge of product and client journey
    • Must be a team player
    • Excellent organizational and follow up and time management skills.
    • Demonstrates confidence and ability to develop relationships with clients, team, and the business
    • Clear and concise communication skills - verbal and written

    Hourly Rate:
    $23 ( negiotable depending on experience)


    HOW WE ARE


    The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

    Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.


    Employment Type:
    Permanent


    Working Time:
    Full-time

    #J-18808-Ljbffr
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