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Quantico

    lodging guest services agent nf2 - Quantico, United States - Department Of The Navy

    Department Of The Navy
    Department Of The Navy Quantico, United States

    1 week ago

    Default job background
    Full time
    Description

    Summary



    Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.



    Duties


    Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests' accounts. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.

    Handles cash and is responsible for managing a change fund. Answers telephone or operate telephone system. Receives, sorts, and distributes mail. Advises manager of any maintenance or
    guest problems. Coordinates with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, records of rooms occupied and
    guest accounts.

    Sells retail and sundry merchandise. Restocks sundry or retail shop, and presents merchandise in a neat and orderly fashion. Conducts monthly inventory. Receives product and make recommendations on reorders.

    Maintains a clean and orderly workstation and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter
    and debris as required.

    May work any shift as required, including overnight shifts.

    Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye
    contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

    Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

    Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

    Performs other related duties as assigned.

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