Guest Service Agent - Washington, United States - PM Hospitality Strategies, Inc.

PM Hospitality Strategies, Inc.

Verified Company

Washington, United States

4 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are

Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
Passionate about hospitality and fostering an environment where associates will thrive.
Culture driven dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
Unique we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
Innovators we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
A company that has a culture of promoting from within.

What You Will Be Doing

Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Think on your feet, use good judgment and problem solve in a fastpaced environment.
Provide support to front office leaders and the entire hotel team.
Create a warm and welcoming atmosphere.

What We're Looking For

Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required. Must be prepared to work various shifts (73pm, 311pm, weekdays, weekends, holidays).

What's In It For You

Generous health, dental and vision insurance, plus 401K, all available on day
Access to free virtual fitness classes and discounted inperson memberships.
Gifted PTO on Day 1 + paid holidays
Paid Parental Leave
Tuition reimbursement opportunities when you grow, we grow

Non-Negotiables (Our Core Values)
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BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
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BE CURIOUS. Learn rapidly and eagerly.
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BE INNOVATIVE. Create new ideas that prove useful.
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EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
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COMMUNICATE. Listen with the intent to understand. Share all relevant information.
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HAVE INTEGRITY. Be honest and straightforward with everyone.
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USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
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BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
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SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
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LIVE 360. Practice work-life balance.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position.

Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work.

Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This position is non-exempt and will require standing and moving at least 75% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

41 CFR c)