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    Customer Service Interpreter Specialist - Portland, United States - Linguava

    Linguava
    Linguava Portland, United States

    3 weeks ago

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    Description

    Company Name: Linguava Interpreters

    Title of Position: Customer Service Interpreter Specialist - Scheduling Dept

    Position Type: Full-Time / Hourly

    Location: 12106 NE Marx St, Portland, OR 97220

    (100% Remote - Monday through Friday with possible Saturday shift depending on business needs)

    Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.

    As our Customer Service Interpreter Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.

    The Customer Service Interpreter Specialist must possess the following skills and attributes:

    • 2 years of experience in customer service call center environment
    • Professional verbal & written communication skills
    • Advanced interpersonal, time management and organizational skills
    • Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills
    • Proficiency in MS Office applications
    • Ability to work independently while remaining an effective and efficient member of cross-functional teams
    • Ability to analyze problems and develop processes to alleviate problems
    • Strong ability to connect with people from different backgrounds
    What You Will Do - Essential Responsibilities:
    • Manage inbound inquiries from calls and emails to secure interpreters to cover appointments.
    • Manage appointments in the assigned language group.
    • Efficiently input data & maintain accurate database information.
    • Support overflow inquiries for other languages when needed.
    • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.
    Benefits Include:
    • Medical, Dental, Vision, Life, AD&D, and Long-Term Disability
    • Paid Time Off
    • Paid Holidays
    • Paid VTO (Volunteer Time Off)
    • Professional Development Funds
    • 401k with Company Match
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