- Arrives for shift on time and in proper uniform.
- Check guest in and out, in a fast, efficient and friendly matter.
- Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
- Maintains confidentiality of guest information and pertinent hotel data.
- Obtains assigned bank and ensures accuracy of contracted monies.
- Take and properly record guest room reservations when required.
- Communicate with Housekeeping to accurately reflect clean/vacant rooms.
- Communicate with Hotel Sales with regard to group rooms and billing.
- Work with Room Service to insure proper placement of in-room gifts.
- Work with Casino Marketing Department to confirm room status and with any issues related to casino guests.
- Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
- Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
- Read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Provide superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards.
- Adhere to and complies with both departmental and overall property policies and procedures.
- Perform any other related duties as assigned.
- 18 years of age, proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
- Maintain consistent adherence to the Wind Creek Customer Service Standards.
- Must be able to work varied shifts, including weekends and holidays.
- Hotel front desk experience preferred.
- Minimum 6 months previous cash handing experience required.
- One (1) year continuous face-to-face guest service experience is preferred.
- Previous experience with LMS and PC software (MS Word, Excel) and basic typing skills.
- Excellent guest service skills are strongly preferred.
- Must be able to communicate effectively in English, both oral and written.
- Ability to follow directions with minimal supervision.
- Physical ability to access all areas of the property.
- Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
- Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
- Ability to work with others, communicate well, receive direction; review your own work.
- Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
- Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
- Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
-
Front Desk Staff
Found in: Lensa US 4 C2 - 3 days ago
Maxx Fitness Clubzz Bethlehem, United StatesMaxx Fitness Clubzz - JobID: [Guest Service / Concierge] As a Front Desk Staff at Maxx Fitness Clubzz, you'll: Interact with customers by telephone and in person to provide information about the memberships and services; Check to ensure that appropriate changes were made to resol ...
-
Front Desk Coordinator
Found in: Lensa US 4 C2 - 6 days ago
Walnutport Bethlehem, United States Full timeWalnutport, PA 18088 · High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and · Bethlehem, PA · Sitting up to 8 hours per day, 4 hours at a time. Knowledge of medical terminolog ...
-
Front Desk Associate
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Dermdox Group Bethlehem, United StatesJob Description · Job DescriptionDescription:Job Summary · The Front Desk Associate is responsible for providing exceptional customer service to all of our patients and visitors. Along with providing exceptional customer service, this position will also be responsible for a varie ...
-
Agent - Front Desk
Found in: beBee S2 US - 3 weeks ago
Wind Creek Bethlehem Bethlehem, United States Full timeDescriptionPosition Purpose · The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental ...
-
Front Desk Staff
Found in: Lensa US 4 C2 - 6 days ago
Maxx Fitness Clubs Bethlehem, United StatesMaxx Fitness Clubzz is looking for a committed, friendly, upbeat individual to become a part of our fitness team · If you are looking to share a passion for fitness, than this is the perfect job for you · Essential Duties and Responsibilities: Responsible for providing the firs ...
-
Front Desk
Found in: beBee S2 US - 2 weeks ago
Staybridge Suites Allentown West Allentown, United States Full timeStaybridge Suites Allentown West is seeking a mature, reliable individual with strong customer service skills and a professional appearance. Position is full time including morning (7am-3pm) and evening (3pm-11pm) shifts. · Duties include, but are not limited to: · -checking gue ...
-
Front Desk Coordinator/Reception
Found in: Lensa US 4 C2 - 4 days ago
St. Luke's Hospital Bethlehem, United States· St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to exce ...
-
Front Desk Coordinator/Reception
Found in: Lensa US 4 C2 - 2 days ago
St. Luke's Hospital Bethlehem, United StatesSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...
-
Front Desk/ Building and Court Attendant
Found in: Lensa US 4 C2 - 5 days ago
Saucon Valley Country Club Bethlehem, United StatesJob Type · Part-time · Description · The perfect job for anyone looking for work outside of school or regular business hours. · Saucon Valley Country Club is a picturesque private club retreat offering a myriad of exceptional recreational and social experiences with three 18-h ...
-
Full-Time Front Desk Coordinator
Found in: Lensa US 4 C2 - 1 day ago
St. Luke's Hospital Bethlehem, United States Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excelle ...
-
Front Desk/Host
Found in: Lensa US 4 C2 - 2 days ago
Dave & Buster Allentown, United StatesDave & Busters - JobID: R [Guest Service / Concierge] As a Front Desk/Host at Dave & Busters, you'll: Ensure Guests' initial impressions with Dave & Buster's are positive and welcoming; Be a strong communicator who will guide the Guests through their retail, game rental and dinin ...
-
front desk
Found in: MyJobHelper US C2 - 4 days ago
Landmark Hospitality New Hope, PA , USA, United States· Landmark Hospitality is currently looking for a Front Desk Agent to join our team · Landmark Hospitality is a leader in the hospitality industry, that owns and operates unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Vi ...
-
Full Time Over Night Front Desk Agent
Found in: MyJobHelper US C2 - 2 days ago
Aimbridge Hospitality Bethlehem, United States Full timeThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night, Night Auditor, Agent, ...
-
part time overnight night front desk agent
Found in: MyJobHelper US C2 - 4 days ago
Aimbridge Hospitality Bethlehem, PA , USA, United States Part timeThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night, Night Auditor, Agent, ...
-
Front Desk
Found in: ZipRecruiter Test10S US C2 - 4 days ago
ProSmile Doylestown, United StatesJob Description · Job DescriptionDepartment Operations · Reports to: Dental Practice Manager · FLSA Status: Non-Exempt · Company Overview · ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental pract ...
-
Front Desk Coordinator
Found in: MyJobHelper US C2 - 2 days ago
Dental365 Quakertown, United StatesJoin the future of dentistry, led by dentists · At Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched th ...
-
Front Desk Coordinator
Found in: ZipRecruiter Test10S US C2 - 3 days ago
Dental365 Quakertown, United StatesJob Description · Job DescriptionJoin the future of dentistry, led by dentistsAt Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our incep ...
-
front desk agent
Found in: MyJobHelper US C2 - 4 days ago
Highgate Hotels North Wales, PA , USA, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Agent
Found in: Lensa US 4 C2 - 6 days ago
Staybridge Montgomeryville North Wales, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Associate
Found in: Lensa US 4 C2 - 6 days ago
Maxx Fitness Clubs Quakertown, United StatesMaxx Fitness Clubzz is looking for a committed, friendly, upbeat individual to become a part of our fitness team · About Maxx Fitness: · Fitness can go beyond just a hobby to being a fulfilling and financially rewarding career. Working with a brand that is rapidly expanding is t ...
Agent - Front Desk - Bethlehem, United States - Wind Creek Hospitality
Description
POSITION PURPOSE:
The primary responsibility of the Agent - Front Desk is to sell and assign rooms, register guests, render bills, receive cash and credit payments while providing unmatched guest services. All duties are to be performed in accordance with departmental and the Wind Creek Bethlehem LLC ("Wind Creek") policies, practices, and procedures.
POSITION RESPONSIBILITIES: