- Work with Cash Assistance recipients in the resolution of case actions relating to Agency decisions affecting the receipt of CA benefits, SNAP, and Medicaid benefits by conducting conferences with the recipients to review and determine the appropriateness of Agency's action. Notify clients of the conference decision and ensure, if warranted, that appropriate corrective action on the case be taken by notifying Job Center staff of required action to be taken to resolve cases.
- Conduct in person and/or telephone conferences to determine whether cases can be resolved. Review databases (including WMS, POS, SEAMS, NYCWAY etc.) connected with Client's case to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. Take appropriate action to correct any cases that can be resolved and works within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit
- Advise and explain Fair Hearing processes to clients and/or their representative of their rights to appeal any adverse conference decisions to the New York State Department of Social Service Fair Hearing Division
- Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
- Review the fair hearing stipulations Pre-Hearing Disposition (PHD) to determine appropriate followup action. Notify the Job Center staff of the required action to be completed to comply with Fair hearing decisions.
- Monitor and review individual System queues to ensure all work is completed in a timely manner. Consult with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system.
- Serve as the service representative for client complaints and determines what action is necessary to resolve such complains; review social service problem areas to determine any causative factors affecting service complaints. When necessary, provide referrals to other social service agencies within HRA.
- Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
- Under the direction of the covering Office manager, provide emergency coverage at other location within the same Region.
- Excellent communication and writing skills.
- Knowledge of Agency operations and NYS social service policy/procedures.
- Strong analytical, problemsolving, and time management skills.
- Detail oriented.
- Knowledge of FHEMS, WMS, POS, NYCWAY, SEAMS
-
Family Services Specialist
20 hours ago
The Osborne Association Bronx, United StatesThe Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems Specialist, Family, Service, ...
-
Family Services Specialist
1 day ago
Osborne Association Bronx, United StatesJob Type Full-timeDescriptionThe Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems ...
-
Customer Service Specialist
1 week ago
Legends International Bronx, United States** Customer Service Specialist** · **Job Category****:** Administration **Requisition Number****:** CUSTO006083 Showing 1 location **Job Details** · **Description** · **Responsibilities:** · Assist Customer Service Manager with employee interactions including customer service ...
-
Social Services Specialist
1 week ago
SEA MAR Community Health Centers Mount Vernon, United States Full timePosition Summary: · Sea Mar Behavioral Health's diverse and quickly expanding program is seeking aFull-time Social Services Specialist for its Mount Vernon, WA location. · The Social Services Specialist works autonomously and collectively as an empowered staff member of Sea Mar' ...
-
Omega Innovations West York, United StatesAbout JAS GmbH: · Our client is always at the center of our actions. · With a powerful and flexible team of specialists, we represent the interests of the customer in implementing their risk philosophy as well as daily processing tasks. Insurance is a matter of trust. This appl ...
-
service integration specialist
4 weeks ago
Montefiore Medical Center Yonkers, United States Regular Full timeBE-InCK NY Service Integration Analysts (SIAs) will coordinate completion of the BE-InCK NY Needs Assessment process to identify the core child service needs (medical, behavioral, food, housing, educational, social, etc.) and service integration level of the BE-InCK NY attributed ...
-
Customer Service Specialist
1 week ago
Proactive Medical Products Mount Vernon, United StatesJob Description · Job DescriptionAbout us · We are medium sized fast growing 12-year-old company with a solid reputation for providing excellent service in a warm and inviting environment. Our culture is one of mutual interdependence...everyone is valued for their work. Hard work ...
-
Community Service Specialist
2 weeks ago
Fedcap Rehabilitation Services Bronx, United StatesPosition Summary: · Reporting to the Community Service Supervisor, the Community Service Specialist is responsible for managing a caseload of participants participating in the Community Service program or who are enrolled in education or vocational training programs. · Essential ...
-
Family Services Specialist
3 days ago
Osborne Association Inc Bronx, United States: · The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retr ...
-
Customer Service Specialist I
2 weeks ago
61st Street Service Corp Fort Lee, United StatesCareer Opportunities with 61st Street Service CorpCurrent job opportunities are posted here as they become available.Customer Service Specialist I #Full Time The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance ...
-
Customer Service Specialist I
5 days ago
61st Street Service Corp Fort Lee, United StatesCareer Opportunities with 61st Street Service Corp · Current job opportunities are posted here as they become available. · Customer Service Specialist I #Full Time · The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, i ...
-
Customer Service Specialist I
1 week ago
61st Street Service Corp Fort Lee, United States Full time** 61st Street Service Corporation** · ** Customer Service Specialist I - Remote Schedule #Full Time** · Fort Lee, NJ 07024 · **The 61st Street Service Corporation** · At 61st Street Service Corporation we are committed to providing our client with excellent customer service ...
-
IT specialist for traffic system services
3 weeks ago
Infinity Systems Ramapo College of New Jersey, United StatesJoin us in shaping the future of STR: By 2040, Stuttgart Airport aims to reduce its emissions to zero - Destination STRzero. That's why we are looking for new team members to fill exciting positions. Explore career opportunities and launch your professional future at Stuttgart Ai ...
-
Personal Lines Client Service Specialist
1 week ago
Digital Insurance LLC Rochelle, United States Full timeOur Newest Opportunity: · Overall Responsibilities · Responsible for the service including computer input and update of personal lines accounts and to provide prompt, accurate and courteous service to insureds, account executives, and insurance companies regarding those accoun ...
-
Loan Servicing Specialist IV
1 week ago
Bank of Hope Flushing, United StatesFully understand loan structure and loan servicing request. Understand loan accounting system(s) to perform/review research requests and maintenance changes and ensure accuracy of loan system(s) Assign, Review and Approve Loan Servicing Requests (sys Specialist, Processing, Banki ...
-
Phoenix Technologies Mount Vernon, United StatesAbout this role · As a Customer Success Specialist (d/f/m) at aleno, you will be responsible for onboarding, support, and comprehensive consulting for aleno customers in Mount Vernon. You will advise restaurant chains, hotel restaurants, award-winning fine dining establishments, ...
-
Customer Service Specialist
4 days ago
Bogg Bag Secaucus, United StatesAbout Bogg: · Founded by a mother of 2, our founder created the perfect bag, made of washable, durable materials offered in iconic, customizable colors. For over a decade, Bogg Bags have been spreading joy to millions in the happiest pops of color to help everyday feel like a da ...
-
Loan Servicing Specialist IV
1 week ago
Bank of Hope Flushing, United StatesFully understand loan structure and loan servicing request. · Understand loan accounting system(s) to perform/review research requests and maintenance changes and ensure accuracy of loan system(s) · Assign, Review and Approve Loan Servicing Requests (system/Code changes, impair ...
-
Service Specialist
2 weeks ago
Epiq New York, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, conference room and facilities services. · ...
-
Service Specialist
6 days ago
EPIQ Systems New York, United Stateslocations · USA-New York-NY-101 Park Ave., 43rd Floor · time type · Full time · posted on · Posted 7 Days Ago · job requisition id · R · It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of ...
fair hearing service specialist - The Bronx, United States - City of New York
Description
YOU MUST BE PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST (BOS) TITLE FOR AT LEAST ONE YEAR.THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Fair Hearing and Conference/Pre-NOI/FH New Initiatives & Quality Analysis, formerly known as Fair Hearing Representation, consists of three areas in the Division of
Fair Hearing:
Fair Hearing & Conference (FH&C), which supports the agency to avoid fair hearing requests, scheduling of hearing that eliminate the chargeback from the Office of Temporary & Disability Assistance (OTDA); Pre Notice of Intent (Pre-NOI), which supports the agency to address clients' disagreement with the agency actions or changes made to their households; and Fair Hearing New Initiatives & Quality Analysis (FHNIQA), which offers on-going support, resources and guidance for all new initiatives related FIA, Medicaid, Advocate Inquiry, Office of Administrative Hearing (OAH), Office Program Performance & Financial Management (OPPFM) and Department and Homeless Services (OHS).
Under general supervision of the Fair Hearing Representative and with wide latitude for independent action and decision, Fair hearing Conference Specialist performs administrative duties relating to the resolution of adverse case action related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH).
Fair Hearing Administration is seeking an Associate Benefit Opportunity Specialist I to function as Fair Hearing & Conference Specialist in the Fair Hearing and Conference Unit.
The Fair Hearing & Conference Specialist will:
Work Location:
Hunts Point, Bronx
Hours/Schedule:
9am – 5 pm with flex
Minimum Qualifications
1. A four-year high school diploma or its educational equivalent, and three years of
full-time satisfactory experience working directly in social/human services or a
related setting, providing either:
a) client services.
b) employment planning/counseling services which involves job development,
skills assessment, and employment placement or other economic
opportunity programming.
2. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one above.
4. College credit from an accredited college may be substituted for this experience
on the basis of 60 semester credits for 9 months of the work experience described
above. However, all candidates must have at least 18 months of full-time
satisfactory experience working as a Benefits Opportunity Specialist or performing
social/human services work as described in one above.
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.S. Department of Education's website at class="jobad-residencyRequirement"> Residency RequirementNew York City Residency is not required for this position
