- Create education materials for the HEDIS Initiatives selected and educate current staff on HEDIS measures and how to close the HEDIS Care Gaps
- Analyze HEDIS data sets to identify members who need additional support and outreach to members to provide education and improve healthcare outcomes.
- Collaborate with quality department to determine and address gaps in care, make suggestions to Management if the HEDIS Gap Closure focus should be updated.
- Assist the FEP PPO Clinical team to meet the Blue Cross Blue Shield FEP Association requirements
- Research and design treatment/care plans to promote quality of care, cost effective health care services based on medical necessity complying with contract for each appropriate plan type
- Provide Referrals to Quality Management (QM), Disease Management (DM) and Appeals and Grievance department (AGD)
- Recognize the clients right to self-determination as it relates to the ethical principle of autonomy, including the client/family's right to make informed choices that may not promote the best outcomes, as determined by the healthcare team
- Design appropriate and fiscally responsible plan of care with targeted interventions that enhance quality, access and cost-effective outcomes
- Initiate and implement appropriate modifications in plan of care to adapt to changes occurring over time and through various settings
- Applies detailed knowledge of FEP PPO and Blue Shield of California's (BSC) established medical/departmental policies, clinical practice guidelines, community resources, contracting and community care standards to each case.
- Performs effective discharge planning and collaborates with member support system and health care professionals involved in the continuum of care.
- Coordinates Care for Lower Level of Care coordination such as Skilled Nursing Facility, Home Health, Home Infusion, Rehab, and other community program as appropriate.
- Provides disease management education on core chronic conditions (Diabetes, Heart Failure, COPD, Asthma and Coronary Artery Disease).
- Determines, develops and implements a plan of care based on accurate and comprehensive assessment of the member's needs related to behavioral health.
- Must be able to sit for extended periods of time and read information on one computer screen and apply that information on a second computer screen to complete documentation
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Case Manager I
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Case Management - Oakland, United States - Blue Shield of California
Description
Your Role
The Federal Employee Program (FEP) team performs integrated case management (CM) and disease management (DM) activities demonstrating clinical judgment and independent analysis, collaborating with members and those involved with members' care including clinical nurses and treating physicians. The Registered Nurse Case Manager will report to the FEP Department Manager. In this role you will determine, develop, and implement a plan of care based on accurate and comprehensive assessment of the member's needs.
Your Work
In this role, you will:
