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    branch manager - Elwood, United States - STAR Financial Bank

    STAR Financial Bank
    STAR Financial Bank Elwood, United States

    2 weeks ago

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    Description

    ** BRANCH MANAGER - S. ANDERSON STREET**

    **Job Category****:** Retail **Requisition Number****:** BRANC002379 Showing 1 location **Job Details**

    **Description**

    *If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further Learn how STAR Financial Bank strives to be the employer of choice in Indiana and truly defines OneTeam.*

    STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service,personalized banking solutions and innovative use of technology for more than 75 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and to our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do Whats Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

    ***The Branch Manager position is included in a workplace model that does not allow remote work.***

    **As a Branch Manager, essential responsibilities include:**

    Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures.

    Ensures that operating procedures are followed.

    Maintains and updates knowledge relating to changes in Bank products, services and procedures.

    Provides guidance and coaching to staff related to sales and operational performance expectations, problems, exceptions and adjustments.

    Ensures that all employees are adequately trained and cross-trained in appropriate functions.

    Manages and coaches the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals, and recommending merit increases.

    Generates new business to assist in meeting or exceeding sales, growth and profitability goals.

    Generates, completes, and closes consumer loans.

    May be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders.

    Responsible for promoting and supporting the Customer Solutions Center and other delivery channels.

    Serves as back up for Personal Banker I/II duties and/or phone customer sales inquires.

    Ensures that branch staff effectively matches customers needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship.

    Responsible for the orientation/mentoring of new team members.

    Serves as liaison to the Service Center and Branch Administration department.

    Confers with appropriate departments to resolve issues.

    **Skills Needed**

    Proven results in an inside sales capacity.

    Ability to provide superior customer service through face to face and phone conversations.

    Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.

    Ability to turn a low production office into a high production office.

    Excellent oral and written communication skills.

    Strong attention to detail.

    Strong organizational and follow-up skills.

    Ability to prioritize workload and meet required deadlines.

    Ability to maintain a high level of confidentiality in every aspect of this position.

    Intermediate computer skills, including Microsoft Office Suite products.

    In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including:

    **Health Coverage & Wellness**

    **Life Insurance & Disability Coverage**

    Affordable Medical, Vision, Dental

    Short Term Disability (employer paid)

    Flexible Dependent Care Account

    Long Term Disability

    Health Savings Account (with employer contributions)

    Basic Employee Life Insurance

    Prescription Drug Plan

    Voluntary Life/Disability Insurance

    Employee Wellness Initiatives (physical/mental/financial)

    Annual Flu Shots/Wellness Screenings

    Health Management Contribution

    Employee Assistance Program

    **Paid Time Off (PTO)**

    **Financial & Retirement Planning**

    Generous Managed Time Off (vacation days, sick days)

    Tuition Reimbursement

    Compassion Care Managed Time Off

    Competitive Pay & Annual Performance Reviews

    Holidays & Float Holidays

    Rewarding Incentive/Commission Plans

    Maternity & Parental Leave

    STAR 401k (Traditional & Roth)

    Bereavement Pay

    ESOP (employer 401k match)

    Volunteer Time Off

    ***** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.***

    ***STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.***

    **Skills**

    **Education**

    **Required**

    Bachelors or better in Business Administration or related field.

    **Experience**

    **Required**

    **1 year:** Previous experience in a leadership/coaching role.

    **3 years:** Previous experience as a Personal Banker or relevant position.

    **Preferred**

    **1 year:** Prior banking experience in a branch operations capacity.

    **1 year:** Previous experience in outside sales within a financial institution.

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