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    IT Field Engineer/ IT Support - Pittsburgh, PA, United States - Key Technical Resources

    Key Technical Resources
    Key Technical Resources Pittsburgh, PA, United States

    2 weeks ago

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    Description
    Our client is an IT travel and tourism technology company. Their platform connects the travel and hospitality ecosystem.

    We have an long term contracting need for for a Field Engineer. This person will be part of the IT support team at the Pittsburgh airport.

    Candidates must be able to work a flexible shift including evening shifts and weekends.


    Provide local on-site support to all locally installed hardware and software
    Report to manager and continuously improve the overall support operation and process through effective logging, notifications, escalation and tracking to resolve all problems presented with in a daily basis
    Perform daily virtual and physical walk-throughs and monitoring of all assigned installed systems
    Troubleshoot software and hardware issues and perform preventive maintenance.
    Logging all support calls in our Novo ticketing system and follow up with solutions and document outcomes on issues and technical sheets
    Assist customers, resolve problems with computer hardware and software.

    Coordinate and schedule work with other technicians, local airlines and local IT staff as the support operation requires it
    Monitors all systems daily to ensure continued operation

    Develops and maintains technical and project documentation and coordinates all corrective and preventive maintenance, quarterly maintenance, and daily and out-of-hours work to ensure all support levels are maintained.

    Bachelor's degree (B. or 2-4 years related experience and/or training; Networking skills including but not limited to physical and logical LAN, WAN and Routing
    Knowledge of highly available designs for mission critical applications
    Experience with Virtual machine solutions including VMware Workstation, Player and ESX Server
    Machine duplication or imaging and remote installation technologies
    Understanding of application server technologies - ie. General understanding of RDBMS installation configuration and administration
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