- Provides technical support to internal clients requiring assistance using various trading systems.
- Responds to inquiries or complaints received through phone calls, and/or correspondence with clients concerning the company's trading systems.
- Performs price adjustments and trade corrections support for client accounts.
- Reviews trade problems and determines appropriate corrective action.
- Resolves comparison issues and assists in the portfolio allocation process.
- Coordinates large block orders for advisors with appropriate trading desks.
- Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
- Confirms the open order file is reconciled and that trade data and information is entered and maintained in required databases.
- Contacts internal and external customers to resolve trading problems.
- Provide superior customer service in a high-volume call environment
- Performs other duties and responsibilities as assigned.
- Concepts, practices, and procedures of securities trading.
- Basic investment concepts, practices and procedures used in the securities industry.
- Accounting principles and procedures.
- Mathematical procedures required to verify and reconcile trading transactions.
- Handling a high-volume phone system.
- Customer Service
- Reconciling and correcting transactions.
- Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.
- Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
- Read, interpret, analyze, and apply transaction information.
- Analyze and solve problems.
- Communicate effectively, both orally and in writing with associates, and internal and external customers.
- Work independently as well as collaboratively within a team environment.
- Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner.
- Interpret and apply policies and identify and recommend changes as appropriate.
- Establish and maintain effective working relationships at all levels of the organization.
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcome
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
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Trading Support Associate III - Memphis, United States - Raymond James Financial Incorporated
Description
Job Summary:
Under limited supervision, uses advanced knowledge and skills obtained through experience and/or training to provide support in specific trading activities within the assigned functional area.
Essential Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Knowledge of:
High School Diploma or equivalent with a minimum of two (2) years of experience in the financial services industry OR customer service experience OR application support experience OR a combination of all.
Any equivalent combination of education, experience and/or training approved by Human Resources.
Licenses/Certifications:
None required
Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.