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    Technical/Functional Systems Analyst - Charlotte, United States - BAE Systems

    BAE Systems
    BAE Systems Charlotte, United States

    2 weeks ago

    BAE Systems background
    Full time
    Description
    Job Description This job is 100% remote.

    BAE is searching for a Kronos (UKG) Technical/Functional Systems Analyst to join our team supporting Kronos (UKG) Workforce AutoTime (timesheet/time attendance software) across BAE. We are looking for customer friendly individual with strong written and verbal communication skills and able to communicate technical information to non-technical users in a clear and concise manner. The selected candidate will work closely with the assigned business sector and our issue tracking system to ensure customer request or issues are dispositioned in a timely manner and meet or exceed our Service Level Agreements (SLA).

    The candidate will provide day to day operational support of the Time and Attendance system Labor/Shop Floor Data Collection, and Payroll in coordination with the other members of the team. Respond to customer requests to answer questions and resolve issues. Coordinate with other support teams as needed. The candidate will also:
    • Provide troubleshooting, apply diagnostic techniques, and ask pertinent questions to ensure timely request/issue/task resolution with complete and thorough ticket documentation.
    • Create ad-hoc queries and PL/SQL scripts to analyze data and support operational requests.
    • Analyze, resolve, respond to and document end user inquiries in issue tracking system
    • Continuously update our technical knowledge base and acquires and maintains knowledge of business areas relevant to application support assignment.
    • Ensures that change management policies and procedures are being applied the process of ticket resolution.
    • Assist in performing root cause analysis and develop solutions to recurring issues.
    • Develop support-script and simplify-issue-investigation scripts
    • Possess strong problem-solving and analytical skills and is able to prioritize and manage multiple tasks and responsibilities
    • Troubleshooting data issues with feeding systems such as HCM (Human Capital Management), Oracle EBS labor, and financial interfaces
    Required Education, Experience, & Skills
    • 3+ years experience supporting Workforce AutoTime or other commercial timekeeping application.
    • 5 + years' experience in a multi-tiered application environment with:
      • logical database design
      • Understanding and creating SQL queries
      • Oracle databases
      • XML
    • US Citizen or Green Card Holder
    Preferred Education, Experience, & Skills
    • Experience supporting Workforce AutoTime Kronos (UKG) products and experience in a manufacturing environment.
    • Knowledge of Time and Attendance, Labor/Shop Floor Data Collection, and Payroll processing concepts.
    • Experience in ServiceNow Ticketing Disposition and Prioritization
    • Experience with Oracle EBS labor and financial interfaces
    • Experience in creating ad-hoc queries and PL/SQL
    Pay Information
    Full-Time Salary Range: $ $142600

    Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

    Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
    About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

    Our Commitment to Diversity, Equity, and Inclusion:
    At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
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