Jobs
>
Charlotte

    Business Systems Analyst - Charlotte, United States - City of Charlotte

    City of Charlotte
    City of Charlotte Charlotte, United States

    3 weeks ago

    Default job background
    Description

    Introduction

    The Business Systems Analyst plays a crucial role in bridging the gap between business needs and technical solutions within the City of Charlotte's Innovation and Technology (I&T) department. This individual is responsible for analyzing business processes, identifying requirements, and translating them into functional specifications for IT systems and applications within the Enterprise Applications division and will report to the Business Applications manager. The Business Systems Analyst collaborates with stakeholders from various departments to understand their needs, assess existing systems, and recommend improvements or new solutions to enhance business efficiency and effectiveness.

    Overview

    The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.

    Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

    Major Duties and Responsibilities

  • Collaborate with business stakeholders to gather, analyze, and document business requirements for new systems, enhancements, or changes to existing systems.
  • Conduct a thorough analysis of business processes, workflows, and systems to identify opportunities for improvement, efficiency gains, and automation.
  • Work closely with technical teams, including developers, architects, and testers, to translate business requirements into technical specifications and ensure that solutions meet business needs.
  • Develop and maintain detailed documentation, including business requirements documents, functional specifications, process flows, and user stories, to support system development and implementation.
  • Facilitate meetings and interviews with stakeholders to elicit requirements, gather feedback, and ensure alignment between business and IT teams.
  • Perform gap analysis to identify discrepancies between business requirements and existing system capabilities and propose solutions to address gaps.
  • Collaborate with project managers to define project scope, objectives, and deliverables and provide input into project planning, estimation, and prioritization.
  • Assist in the testing and quality assurance process by defining test cases, reviewing test plans, and participating in user acceptance testing to ensure that solutions meet business requirements.
  • Provide training and support to end users during system implementation and rollout and develop user documentation and training materials as needed. Stay current with industry trends, best practices, and emerging technologies in business analysis and systems development, and recommend innovative solutions to address business challenges.
  • Support SaaS Commercial-off-the-shelf (COTS) solutions as an application administrator as needed.
  • Other assignments as needed.

    • Knowledge, Skills & Abilities

  • Proven experience as a business systems analyst or in a similar role, with a strong understanding of business analysis principles, methodologies, and techniques.
  • Solid understanding of business processes, workflows, and operations, with the ability to analyze complex business requirements and translate them into technical solutions.
  • Strong analytical and problem-solving skills, with the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and across functional areas.
  • Proficiency in requirements elicitation, documentation, and management techniques, including use cases, user stories, process modeling, and data analysis.
  • Experience with software development lifecycle methodologies, such as Agile, Scrum, or Waterfall, and familiarity with project management concepts and tools.
  • Technical proficiency in business analysis tools, productivity software (e.g., Microsoft Office Suite), and project management software (e.g., JIRA, Confluence).
  • Ability to work independently with minimal supervision, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
  • Strong attention to detail and commitment to delivering high-quality work products that meet business objectives and stakeholder expectations.

    • Preferred Qualification

  • At least two years of relevant college-level course work or an Associate's degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Three (3) to five (5) years of experience in business analysis, requirements definition, and information technology support
  • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

    • Minimum Qualifications

    High school graduation or equivalent and three years relevant work experience

    OR

    Associate's Degree and one year relevant work experience

    OR

    Bachelor's level degree

    Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

    Conditions of Employment

    The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

    Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

    Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

    The City of Charlotte is an Equal Opportunity Employer.

  • Intellibee Inc

    System Analyst

    1 week ago

    Intellibee Inc Charlotte, United States

    Job Title: System Analyst · Location: Charlotte, NC · As Sr System Analyst, you will join a team of talented developers, product owners, business partners and work on next generation application/product development. · Responsibilities: · Collaborate with product, engineering and ...

  • Saxon Global

    Systems Analyst

    1 week ago

    Saxon Global Charlotte, United States

    Location: Remote · Contract/contract to hire and Contract Length: 6 months + · Title: Systems Analyst · Top 3 requirements: · Experience with business sided domain applications. He does not want someone from an infra background. They must work directly with various apps · Com ...

  • IT Associates

    Business Systems Analyst

    1 week ago

    IT Associates Charlotte, United States

    6-12+ Month Contract Position · Location - Remote · Our client is looking to add a Business Systems Analyst that will provide support of the Equipment department technical systems and master data. This includes the Specialty Request System, Engineering Car Information (ECI) Mai ...

  • DP World Australia

    HCM System Analyst

    2 days ago

    DP World Australia Charlotte, United States Full time

    We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine servic ...

  • Regions Bank

    Business Systems Analyst

    1 week ago

    Regions Bank Charlotte, United States Full time

    Description · :At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between t ...

  • City of Charlotte

    Business Systems Analyst

    3 weeks ago

    City of Charlotte Charlotte, United States

    Introduction · Storm Water Services' mission is to serve the City of Charlotte by improving surface waters and conveying rainwater safely through well-maintained storm drainage systems. Each year Storm Water Services invests $100+ million in capital improvements and staff manage ...

  • Donato Technologies, Inc

    IAM Systems Analyst

    4 weeks ago

    Donato Technologies, Inc Charlotte, United States

    Job Description · Job DescriptionOpen Seat Request: 17 · Open seat/Role title: IAM Systems Analyst · Start Date: 05/15/2024 · End Date: 01/15/2025 · Location: Atlanta, Georgia & Charlotte, North Carolina · Required Skills (Be specific): · System Analysts with expertise in adminis ...

  • CRG

    Systems Analyst IV

    2 weeks ago

    CRG Charlotte, United States

    Systems Analyst IV · Location: · Remote · Duration: · 1 year contract with possibility of conversion of extension · Pay: · $60+/hour W2 · JOB DESCRIPTION · Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employ ...

  • Hendrick Automotive Company

    Junior Systems Analyst

    2 days ago

    Hendrick Automotive Company Charlotte, United States

    Hendrick Automotive Group · Location: 6000 Monroe Rd, Charlotte, North Carolina 28212 · Summary: · The Junior Systems Analyst is an entry level position on the Help Desk and is the primary point of contact for all requests for IT assistance, providing technical support on a wi ...

  • F.N.B. Corporation

    Business Systems Analyst 2

    1 week ago

    F.N.B. Corporation Charlotte, United States Full time

    Position Overview: · This position is primarily responsible for being the lead analyst on assigned projects and support initiatives using general business knowledge and knowledge of business functionality of assigned business domain and application systems. The incumbent uses th ...

  • Meridian Adhesives Group

    Business Systems Analyst

    2 weeks ago

    Meridian Adhesives Group Charlotte, United States

    Meridian Adhesives Group is a rapidly growing full service global adhesive solutions provider, specializing in adhesive technologies used in electronics, industrial, and infrastructure applications. Fueled by a series of strategic acquisitions since its formation in 2018, Meridia ...

  • Truist Inc

    Systems Analyst II

    1 day ago

    Truist Inc Charlotte, United States

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicatio ...

  • Truist Inc

    Systems Analyst II

    2 days ago

    Truist Inc Charlotte, United States

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicatio ...

  • Altimetrik

    System Analyst

    3 weeks ago

    Altimetrik Charlotte, United States

    Responsibilities: · Collaborate with product, engineering and other domain teams to understand features, system analysis, discover dependencies, evaluate vendor tools, to design and develop the product. · Coordinating and driving E2E product development from idea to market readin ...

  • Saxon Global

    Systems Analyst

    3 weeks ago

    Saxon Global Charlotte, United States

    This is a hybrid position 2-3 days a week and the main site will be in NC, TX, and NJ - · 12+ month contract - · pay rate is $60/hr · Visa - USC/GC · Anyways, here's what I am looking for: · Systems Analyst who has 9+ years of experience · Awareness to Java and Cloud · Having exp ...

  • Intellibee Inc

    System Analyst

    1 week ago

    Intellibee Inc Charlotte, United States

    Job Title: System Analyst · Location: Charlotte, NC · As Sr System Analyst, you will join a team of talented developers, product owners, business partners and work on next generation application/product development. · Responsibilities: · Collaborate with product, engineering ...

  • Aventurine Technologies Inc

    System Analyst

    2 weeks ago

    Aventurine Technologies Inc Charlotte, United States

    Job Overview: · As Sr System Analyst, you will join a team of talented developers, product owners, business partners and work on next generation application/product development. · Responsibilities: · Collaborate with product, engineering and other domain teams to understand featu ...

  • US Tech Solutions

    Business Systems Analyst III

    2 weeks ago

    US Tech Solutions Charlotte, United States Contract

    Job Description: · The Business Management job is responsible for providing strategic support for the assigned business area. Under minimal supervision, this job executes strategic business management consulting to leaders by analyzing metrics and presentations to support busine ...

  • Altimetrik

    System Analyst

    3 weeks ago

    Altimetrik Charlotte, United States

    Responsibilities: · Collaborate with product, engineering and other domain teams to understand features, system analysis, discover dependencies, evaluate vendor tools, to design and develop the product. · Coordinating and driving E2E product development from idea to market read ...

  • DP World

    Oracle Payroll Systems Analyst

    3 weeks ago

    DP World Charlotte, United States

    Job Description · We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland termina ...