Unit Manager, Customer Operations - Phoenix, United States - Piedmont Airlines, Inc.
Description
We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
_Essential Duties:
- Keep both the company goals and customer expectations in mind when overseeing daily operations
- Coach and provide career development to the staff
- Correct noncompliant behavior and impose corrective action as required
- Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
- Manage a team with various duties to include supervisors and agents
- Administrative duties to include daily/weekly/monthly reports
- Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
- Conduct employee performance reviews
Job Qualifications and Competencies:
- Proven success as a Team Leader with ability to preplan manpower and equipment
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff
- Able to defuse conflicts among team members
- Familiarity with Microsoft Office Suite
- Prior experience with internal controls processes for accountable items
Preferred Qualifications:
- Two (2) years of supervisory experience in both Ramp and Customer Service
- Working knowledge of Airport Operations Area (AOA) environment
- Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
- Bachelor's Degree in Aviation, Business, or related field
Work Environment:
- Use of computers and other office equipment
- All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
- Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
- Employment is contingent upon a valid driver's license and clear driving record, 10year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _
Job Application Deadline:
May 2, 2024
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