Workday Operations Analyst - Salisbury, United States - Piedmont Airlines, Inc.
Description
We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
_Essential Duties:
- Serve as the primary point of contact for tier I team member inquiries, ensuring data integrity within the HR management system; escalate to tier II as needed
- Research, troubleshoot, and efficiently resolve requests submitted through Workday Help
- Create and manage third party vendor and SharePoint tickets as required
- Collaborate with case solvers to ensure swift case resolution
- Proactively review cases to meet Service Level Agreements, preventing any backlog
- Maintain thorough case notes for each inquiry or request
- Troubleshoot and resolve issues within your scope. Provide comprehensive information regarding items escalated to other service teams
- Participate in testing and supporting Workday releases and updates; this involves researching functionalities, conducting testing, and educating user groups on enhancements when applicable
- Contribute to the expansion of internal Workday knowledge through handson training for HRIS and other support teams
- Document internal processes and procedures, as well as ensuring regular updates to these documents to reflect any necessary changes or enhancements
- Coordinate and actively participate in troubleshooting reported issues, ensuring prompt resolutions
- Assist with HRIS data audits and cleanup activities
- Understand the functionality & use of Enterprise Interface Builder (EIBs) and mass load data as needed
- Manage Workday Alerts and provide follow up to SMEs until resolution
- Identify usage patterns within the system and potential opportunities for process improvement
- Provide support for basic configuration updates and testing, as needed, including addressing requests related to outdated tasks, todo list updates, HCM tenant setup data, etc.
Job Qualifications and Competencies:
- Associate degree or equivalent experience
- HRIS technical work experience or support department experience
- Ability to collaborate in virtual and remote environments
- Able to exercise a high level of professionalism and confidentiality in dealing with sensitive data and business information
Preferred Qualifications:
- Workday functional expertise and familiarity with technical offerings
- One (1) year of Workday Recruiting, Human Capital Management (HCM), and Talent Modules including Workday implementation and postimplementation experience, with a focus in release management, optimization, and/or backlog management
- One (1) year of technical writing and training experience
- Workday Pro Certification
Work Environment:
- Standard office environment, use of computers and other office equipment
- Employment is contingent upon a clear driving record, 10year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Starting Rate:
$48,000.00/Annual Salary - 54,000.00/Annual Salary (Based on locale and experience)
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ _
Job Application Deadline:
May 1, 2024
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