- Medical, dental, and vision coverage for employees and their families
- Life, disability and family Leave
- 401(k) and Roth 401(k) with employer match
- Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
- Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
- Free employee checking account and employee home loan discounts
- Develop and execute integrated sales, relationship and community strategies that are aligned with the branch's business plan and that grow the customer base. Strategies include but are not limited to cold/appointment calls, outbound telephone calls, in person meetings, business networking and participation in branch and community events. May conduct educational seminars.
- Research branch market area to create and implement effective sales techniques which will generate additional new accounts and new deposits.
- Develop and coach branch team profiling and sales skills while ensuring high product knowledge.
- Implement tactical plans to actively call on new and prospective customers, exploring needs and cross-selling bank products and services.
- Ensure branch team is actively profiling customers in order to understand their complete financial picture and to identify opportunities to deepen our relationship.
- Identify clients who are not profitable and manage the relationship to be a more profitable one.
- Work with the Customer Service Supervisor to establish sales goals for branch team.
- Work closely with other business lines to partner in joint marketing plans and cross-selling efforts.
- Sources Small business credit opportunities and facilitates application process
- Coaches team to participation in initiating quality Relationship Referrals to partner business lines
- Leads branch team to identifying and processing Consumer loans
- Creates a warm, welcoming and friendly experience for all customers and employees. Models exemplary customer service qualities demonstrating a positive, can-do attitude and customer first culture. Responsible for overseeing efficient lobby management and in building a trusting, seamless and superior branch experience for customers.
- Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
- Proactively educates customers on utilizing available access channels.
- Assists customers with account servicing needs and resolves difficult customer issues with diplomacy.
- Conducts care calls with consumer and business clients to ensure satisfaction
- May process transactions and account maintenance activities including processing daily transactions, opening a cash drawer, balancing the ATM, Wire Transfers, and/or acting as a back-up for the vault banker. Serves as a resource for complex account servicing needs.
- Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of non-performance including termination in accordance with HomeStreet's policies and procedures.
- Conducts annual performance and compensation reviews for direct reports.
- Ensures all employee related actions comply with HSB policies and procedures as well as all employment laws and regulations.
- Provides coaching to the staff on the day-to-day operations of the branch as needed.
- Ultimately responsible for ensuring that all staff are trained in sales and service techniques. Models sales process skills and customer advocacy.
- Monitors and tracks sales and service performance of staff making adjustments as necessary.
- Holds regular staff meetings and communicates regularly with staff about the banks' strategic vision including customer advocacy.
- Oversees branch facility management such as maintenance, repairs, remodeling and branch security.
- Educates and guides branch staff to appropriate escalation processes.
- Promotes core deposit growth through creation and management of in branch sales promotions.
- Operate within the annual branch budget and revenue projections during the year, communicating goals to staff.
- Determine guidelines for rejects/returns within the branch operation application based on parameters set by retail leadership. May support staff with risk assessment decisions and determine rejects/returns utilizing defined approval authority.
- Ultimately accountable for branch performance on audits and compliance with established bank operating procedures and practices.
- Partners with Customer Service Supervisor in the completion of monthly audits.
- Develop and implement a community relations plan in partnership with the Community Relations and Marketing Departments. Emphasis will be on leadership opportunities with CRA focused organizations.
- Work with the Marketing Department to plan and coordinate branch events.
- Minimum five years' experience in a bank branch environment as an Assistant Branch Manager, Business Development Officer, Customer Service Supervisor, Branch Manager, or equivalent.
- Strong business and financial acumen including the ability to asses and manage risk. Proven history of negotiation and influencing skills.
- BS/BA degree in business/management related field or equivalent experience.
- Proven sales results and sales management skills. Demonstrated skill in soliciting business for bank deposit products and services. Ability to identify client needs, present banking solutions and bank products. Proven ability to retain existing customers and develop new customer relationships.
- Professional staff development, performance management, training, and employee counseling skills are required. Proven ability to lead and develop a team.
- Strong people relations skills and ability to work with employees and customers in a cooperative manner. Excellent communication skills.
- Ability to make decisions, research and solve problems, work independently, and manage multiple priorities.
- Knowledgeable of changes in the banking industry and in banking technology.
- Ability to embrace and facilitate change, caused by customer demands, corporate needs, or regulatory requirements.
- Local travel required. Valid driver's license, vehicle, and liability insurance required.
-
Branch Manager, Retail Banking
1 day ago
HomeStreet Honolulu, United StatesBranch Manager, Retail Banking (Kahala - Honolulu, HI) page is loaded · Branch Manager, Retail Banking (Kahala - Honolulu, HI) · Apply · locations · HomeStreet - HI - Honolulu Waialae Ave, Ste 101 · time type · Full time · posted on · Posted 5 Days Ago · job requisition ...
-
HomeStreet Bank Honolulu, United States Full timeSalary Range: · $ $25.10(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) · Posting Date: · May 2, 2024Benefits worth writing home about: · Medical, dental, and vision coverage for employees a ...
-
Retail Service Specialist
3 days ago
AAA Hawaii Honolulu, United States Full timeRetail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and tea ...
-
Travel Advisor
1 day ago
AAA Hawaii Honolulu, United States Full timeTravel AdvisorDiscovering the World- One Member at a Time · A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents ...
-
Specialist - Retail Credit Delivery
1 week ago
Central Pacific Bank HONOLULU, United StatesThis position assists the Retail Credit Delivery department in assuring all Direct Consumer and Scored Small Business lending applications are received, processed, documented and signed in accordance with established bank guidelines while ensuring th Retail, Delivery, Specialist, ...
-
Client Service Associate
1 week ago
Bank of Hawaii Corporation Honolulu, United StatesReporting to the Manager, this position supports Client Service Officer (CS - Os) in the administration of Charitable Foundation Services (CFS), Institutional Client Services (ICS) and Retirement Plan Services (RPS) accounts where the Bank is acting Client Service, Associate, Ser ...
-
BOTTEGA VENETA Client Advisor, Kalakaua
1 week ago
Kering Group HONOLULU, United StatesWe are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Kalakaua. How you will contribute:Meet and exceed monthly sales goals and KPIs thru client outreach; developing new clients via appointment Client Advisor, Retail Sales, ...
-
Specialist - Retail Credit Delivery
1 week ago
Central Pacific Bank Honolulu, United StatesPosition Function: · This position assists the Retail Credit Delivery department in assuring all Direct Consumer and Scored Small Business lending applications are received, processed, documented and signed in accordance with established bank guidelines while ensuring the highest ...
-
Personal Banker
1 week ago
First Hawaiian Bank Honolulu, United StatesJoin the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Ha ...
-
Exceptions Services Specialist
2 weeks ago
American Savings Bank Honolulu, United StatesThe Exceptions Services department is responsible for many critical daily tasks including, but not limited to, processing transactions that fail to post systematically, managing posting decisions for overdrawn accounts, closing overdrawn accounts, co Specialist, Customer Service, ...
-
Bank of Hawaii Honolulu, United StatesJob Description · Under the direction of the Director of Credit Review, this position is responsible for executing the independent credit review function that assists the Board of Directors and management of the Company in the effective discharge of their responsibility to maint ...
-
Assistant Bank Manager
1 week ago
Central Pacific Bank Honolulu, United StatesPosition Function: · Leads, coaches and inspires a team of highly skilled professionals to consistently meet and exceed the specific financial needs of a designated community, including consumer and local businesses. Accountable for achieving sales, service, and profitability goa ...
-
Sales & Service Advisor (Liliha Branch)
1 week ago
First Hawaiian Bank Honolulu, United StatesJoin the First Hawaiian Bank 'ohana, where our culture flourishes with purpose. We prioritize the 3 C's - Caring, Character and Collaboration - ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Ha ...
-
Bank of Hawaii Honolulu, HI, United StatesUnder the direction of the Director of Credit Review, this position is responsible for executing the independent credit review function that assists the Board of Directors and management of the Company in the effective discharge of their responsibility to maintain a continuous aw ...
-
Product Director
20 hours ago
Oracle Honolulu, United StatesOracle is strongly committed to the global financial services industry. To assist financial institutions, Oracle has brought together the industry's best application and technology ecosystem for evolutionary transformation, providing Banks and Credit Unions with the largest footp ...
-
20hr | Service Consultant | Honolulu, HI
1 day ago
Staffing Solutions of Hawaii Honolulu, United StatesPosition: Service Consultant · Location: Honolulu, HI · Pay: $20hr · Experience: 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment is required; experience in a call center environment desirable · Education: High school ...
-
Development Associate
6 days ago
Inkinen Executive Search Honolulu, United StatesThe Development Associate is an analytical professional, with financial modeling experience, a strong background in real estate development, and exceptional quantitative analysis skills. · Position Overview · Join a leading community development company in Honolulu focused on sus ...
-
Bank of Hawaii Honolulu, HI, United StatesJob Description Under the direction of the Director of Credit Review, this position is responsible for executing the independent credit review function that assists the Board of Directors and management of the Company in the effective discharge of their responsibility to maintai ...
-
Universal Banker
1 week ago
Bank of Hawaii Honolulu, United StatesJob Description · Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking trans ...
-
Lead Sales Supervisor
1 week ago
See's Candies Honolulu, HI, United StatesWork is Sweet'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior c ...
Branch Manager, Retail Banking - Honolulu, United States - HomeStreet
Description
Salary Range:$59, $94,700.00
(Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)
Posting Date:
February 27, 2024
This job will be open and accepting applications for a minimum of three days from the date it was posted.
Benefits worth writing home about:
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.
Job Description Summary:
POSITION SUMMARY: The primary responsibility of the Branch Manager is to maximize the profitability of the branch and to lead the branch team in creating a culture of excellence in service and operations. Profitability is achieved through customer acquisition, retention and referrals to business partners. This position develops and executes a strategic plan that includes sales production, marketing and community involvement along with staff coaching and development. The Branch Manager actively makes outside sales calls that are results oriented. Effectively manages and grows a book of business, takes a leadership role within the community including sponsorship of and participation in community events. This position is responsible for the branch budget, operations, audits, compliance, security and safety. The Branch Manager will build, lead and develop their branch team so that our clients will know HomeStreet as the trusted provider and preferred source of financial services.
Job Details:
ESSENTIAL FUNCTIONS:
Sales Leadership
Area:
Retail Banking (Sales)