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Regional Field Service Manager - Odessa, United States - Waukesha-Pearce
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Description
** Regional Field Service Manager (ED)**
**Job Category****:** 022 Mgrs/Admins, NEC, Sal **Requisition Number****:** REGIO01669 Showing 1 location **Job Details**
**Description**
**Scope of Work****:**
Coordinate and schedule all Engine Division field service personnel. Interface with customer to ensure satisfaction on natural gas engines and compressors work. Coordinate parts and buyout requirement and all billing. Ensure all WPI Policies and Procedures are followed.
Manages organization, productivity and asserts of the Field Service Dept. to obtain maximum efficiency and profitability. Supervises Foreman, Leaderman, Administrative Asst, and Field Clerk.
**Primary Job Responsibilities****:**
Delegates duties of the day to day operations for field services in the natural gas industry
Increases output, evaluates performance and tracking mileage
Monitors the capabilities of the entire department regarding customer needs and service requirements for being utilized in the territory
Ensure that all technicians are up to date on Waukesha recertification's
Close and invoice jobs in a timely manner
Promote safe operations of field activities
Be available for 24-7 customer and employee support
Interview and hire of new skilled technicians
Maintain a skillful level of computer knowledge to aid in internal issues with invoicing
Coordinate technicians for jobs and communicate with customer on logistics
Maintains close contact and good relations with customers, may include onsite visits
Administers safety program in accordance with existing company, state and federal guidelines, including DOT. Conducts a monthly safety meeting and completes required reports
Prepares and adheres to the Company Salary Plan to provide a timely Performance Reviews and equitable increase program
Performs other duties or functions as requested by Management
Acquire parts for field technicians and ship accordingly
Keep accurate count of core parts and credits for parts
Mentor for internal hires in the field of services group
Perform other duties as assigned
**Mi****nimum Qualifications****:**
Must have a minimum of 5 years previous experience.
High School Diploma or equivalent
Prefer applied certification(s) for the above job description
Trade School and/or some college preferred
**Requirements****: Knowledge, Skills, and Abilities (KSAs)**
Must have a working knowledge of the above titled position and how it relates to the overall business and its objectives
Must be able to foster a strong, cohesive team environment and work in a fast-paced, high performing work place where deadlines are critical
Must meet goals and objectives set forth by the company
Must have the ability to lead and set standards for ED inspections necessary for quality assurance and identification of future planned maintenance/repairs projects
Must be computer literate with a basic knowledge of Microsoft Office Applications
Must be dependable and able to work independently and as part of a team
Must maintain good client relations and a professional appearance
Must have the ability to effectively motivate, supervise, and evaluate others
Must be able to pass and maintain drug/alcohol testing requirements as outlined by the Department of Transportation.
Must observe all safety rules and regulations
Must have knowledge of the natural gas compression industry
**Working Conditions****:**
Typical hours of work Monday through Friday; 8 a.m. to 5 p.m.
Sitting; bending, and twisting, occasional kneeling; lift and carry a maximum of 10 50 Lbs., reach overhead for light weight items
Office and outdoor work
**Qualifications**
**Skills**
**Behaviors**
**Required**
**Leader****:** Inspires teammates to follow them
**Innovative****:** Consistently introduces new ideas and demonstrates original thinking
**Functional Expert****:** Considered a thought leader on a subject
**:**
**Motivations**
**Required**
**Goal Completion****:** Inspired to perform well by the completion of tasks
**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)