QC Engineer - Ghent, United States - North American Stainless

North American Stainless Ghent, United States

3 weeks ago

Description

GENERAL JOB DESCRIPTION:
This position is responsible for providing professional quality engineering service and technical support involving
technical quality, in-process quality, and customer service. Supports NAS total quality program to improve cost,
productivity, yields and customer requirements.
The QC Engineer be involved in all or a portion of the Responsibility list. The positions available are Internal
Quality Control Engineer and External Quality Control Engineer.

Internal Engineer:
Will focus on internal quality, process and metallurgical Control, process & new equipment
development.

External Engineer:
Will focus on external/customer quality, process control and metallurgical development for end
use application, new product development.

ESSENTIAL JOB FUNCTIONS:

Develops NAS Product Standard Manual including product specifications, tolerances, mechanical properties, etc.

for distribution to all customers in order to promote a better understanding of NAS products and product
identification.

Communicates customer requirements to all affected NAS employees in order to maximize understanding of

customers' needs and increases customer service through fewer errors, claims or complaints.

Develops, defines and implements standardized routing practices for inclusion in AS400 and Lev II computers to

insure consistent and repetitive process routing for maximum quality and yields.

Studies and researches customer product needs to insure the proper application of NAS products to meet the

specific customer end use requirements and maximize customer relation- ships.

Develops, researches and defines annealing conditions tomaximize AP lines' capacity, quality and cost savings.
Operates within NAS standards and quality practices; ASTM testing standards; ASTM, ASME, AMS minimum

mechanical properties and dimensional tolerances; and customer product specifications.

Format Data Entry Format requests from inside sales to be reviewed and responded to the issuing person the same

day. (Received am/respond pm, or received pm/respond am).
8.erial disposition at finishing process. This can be considered the last step at NAS involved in Quality Control's
participation in order follow-up, to be

Order Follow Up Critical orders(defined by nature of applications, Sales or Past performance) to be followed up

by Quality Control. This includes identifying critical needs of the order, communicating these critical needs to the
proper section within the organization, monitoring and controlling the critical needs during the critical stages of
production and assisting Material Control in ensuring on-time delivery of product.

Customer Claims and Complaints

Customer claims or complaints received from customer, field or inside sales to be reviewed, analyzed and
dispositioned within 72 hours. In case of situations requiring customer visits, these dispositions to be done within 2 to
3 weeks of the initial claim notification. This also involves follow up and dispositioning of returning material.
Claims mainly involved will be of the Technical/Metallurgical nature.

Customer visits(visits to customer locations/customer visits to NAS). Visits to be included are initial visits

for establishing customer specification requirements, follow up visits for NAS' product evaluation and visits for
evaluating claims and complaints.

Customer Support This support activity mainly involves technical support offered to the customer involving new

products or product sold by NAS to the customer.

Melt Shop/Hot Rolling/Cold Finishing review & analysis.
This section of QC is responsible for reporting productivity status and managing special in-house projects.
Internal Quality- Analyzes quality by line, crew, data collection. Assists in determining appropriate

corrective actions.

Production & Productivity Analysis- Analyzes production and productivity by-line, data collection and analysis,

during down time and slow downs.

Yield- analyzes yields by line, crew and recommends improvements for production lines.
Areas of focus for analysis will be Melt Shop, Hot Rolling, Cold Finishing. All areas integrated with

these processing facilities are within the scope of responsibility for the Engineer.

SUPPLEMENTAL JOB FUNCTIONS:
Detail Duties - Summary:

Distribution and/or Enduser Accounts
Precertification/Test Certificate Errors
Retention Releases/Dispositions
Special Process Verification
Quality Dispositions
Claims
Formats
Levels of Accomplishment

Level I:

Format creation, understanding of NAS codes in relation to industry standards.

Release of material to ship through Quality solutions

Level II:
Level I in addition to the following:
Claims/Complaints analysis through review of internal analysis, (processing, production, equipment,
procedures at error) or metallurgical reason for issue of claim/complaint.
Product support and development internally or externally
Level

III:
Level II in addition to the following:
Routing standard and details involved
Certification and pre-certification maintenance
Retention (all QC releases) system disposition
Order followup, trial simulation, customer end-user support.
MINIMUM EDUCATION,

SKILLS AND EXPERIENCE:

Minimum of a B.S. Degree in Metallurgical/Material Science

PHYSICAL ABILITIES REQUIRED:

HEALTH AND SAFETY

Work in compliance with the Occupational Health and Safety Act and regulations.
Follow Company safety rules.
Report the absence of or defect in any protective equipment or clothing to the Supervisor or Manager

immediately.

Use or wear the equipment, protective devices or clothing that is required to be used or worn:

Safety shoes
Safety glasses
Hearing protection

Report to the Safety Coordinator, Group Lead or Supervisor any contravention of the Occupational Health

and Safety Act and Regulations or Company policy.

Must follow all Lock out Tag out (LOTO) guidelines for designated machines.
Maintain a clean and safe work area.

WORK ENVIRONMENT:

Work in compliance with the Occupational Health and Safety Act and regulations.
Clean, well ventilated and safe work areas.

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