Jobs
>
Los Angeles

    Customer Service Operations Specialist - Los Angeles, United States - Alpargatas S.A.

    Alpargatas S.A.
    Alpargatas S.A. Los Angeles, United States

    6 days ago

    Default job background
    Description

    Company: Havaianas

    Job Title: Customer Service Operations Specialist

    Department: Operations

    Reporting to: Senior Manager Customer Service

    Location: Venice, CA

    _________________________________________________________________________

    ABOUT ALPARGATAS

    Alpargatas represents a powerhouse of hyper-connected and iconic brands. The company vision focuses on becoming increasingly global through major investments in digital, innovation and sustainability. Alpargatas is the largest footwear company in Latin America with the brand Havaianas producing 250 million pairs a year and over $1B in revenue.

    ABOUT HAVAIANAS

    Havaianas is the largest brand of flip flops in the world and is increasing the product offering in apparel, accessories and new styles of footwear. The iconic design of its classic flip flop has been unchanged for 60 years and represents the most timeless design in open toe footwear. The brand is geared for growth in the US with 6+ stores, , and surf specialty, apparel specialty, and presence in major department stores. Alpargatas is making significant investments in the North America & Caribbean operation to ensure Havaianas will take a leadership position in the market in the coming years.

    JOB SUMMARY

    Provide operational support to the wholesale sales team, focusing on key account retailers and sales reporting needs.

    *This is a Hybrid position. Candidate must live in the Los Angeles area and must be willing to work at our Venice, CA HQ up to 2x per week.

    RESPONBILITES

    • Process daily EDI and provide recaps to Sales Representatives outlining any issues.
    • Order entry for non-EDI customers.
    • Monitor and maintain orders for assigned Sales Representatives and customers. Send weekly open order reports with updates.
    • Provide up-to-date fulfillment concerns and work with Sales Representatives on extensions or substitutions to maximize on time order fulfillment.
    • Assist in the set up and testing (as needed) for new key account retailers Coordinate with the IT team on any EDI onboarding and testing to ensure quick turnaround.
    • Work in conjunction with the Customer Service Manager to be a liaison between sales, product, operations, and IT to ensure system accuracy and efficiencies.
    • Work with IT and product team to ensure timely updates to SPS & GXS catalogs.
    • Support sales and executive teams with adhoc reporting needs.
    • Support Operations team with additional needs as requested.

    QUALIFICATIONS

    • 3-5 years of customer service operations responsibilities.
    • Previous experience working with EDI
    • Strong working knowledge of retail math and concepts.
    • Excellent interpersonal relationship skills with a focus on building long-term partnerships.
    • Ability to plan resources effectively, anticipate obstacles and develop solutions.
    • Highly resourceful, flexible and works well in an unstructured environment.
    • Strong written and verbal communication skills.
    • Cross functional influencing skills to drive profitability and efficiency.
    • Proficient in Excel and SAP.
    • Strong presentation, written and verbal communication skills.


  • DBS Bank Los Angeles, United States

    This position handles loan operations, remittance/wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank's l ...


  • Crisis24 Los Angeles, United States

    Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced ...


  • Park Hudson International Los Angeles, United States

    The Operations Specialist in International is responsible for handling payments, accounting basics, and client communication for foreign exchange transactions. Other responsibilities include, but not limited to, reconciliation, and payment investigat Operations, Specialist, Accou ...


  • Aston Carter Los Angeles, United States

    Aston Carter · Operations Specialist · Los Angeles , · California · Apply Now · The operations specialist will be handling all data entry for resident information regarding the new increase in utilities for the city of los angeles. They will be training downtown LA for 2 wee ...


  • Signature Estate & Investment Advisors, LLC Los Angeles, United States

    Job Description · Job Description · JOB TITLE: · Operations Specialist · EMPLOYER: · Signature Estate and Investment Advisors Inc · DEPARTMENT: · Operations · REPORTS TO: · Senior Director of Operations · EFFECTIVE DATE: · 5/1/2024 · SUMMARY: · This position is respo ...


  • Provincial Senior Living Los Angeles, United States

    Job Description · Provincial Senior Living, as a member of the Discovery Senior Living family, oversees senior living communities with a focus on lifestyle. Our foundation is based on the "Pillars of Excellence" and we have a dedicated team committed to creating a positive work e ...


  • 24 Seven Talent Los Angeles, United States

    Join Our Team as a DTC Operations Specialist · Our client, a denim brand in Los Angeles is looking for a dedicated and enthusiastic individual to join our team as a DTC Operations Specialist. This full-time role is perfect for someone passionate about managing relationships, stre ...


  • HoYoverse Los Angeles, United States Full time

    Company Description · At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic d ...


  • Provincial Senior Living Los Angeles, United States

    Job Description · Job Description · Provincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our "Pillars of Excellence," employs thousands of vital ...

  • DBS Bank

    Operations Specialist

    3 weeks ago


    DBS Bank Los Angeles, United States

    This position handles loan operations, remittance/wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank's l ...


  • OpenX Los Angeles, United States Temporary

    Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all scre ...


  • SwagUp Los Angeles, United States

    **Operations Support Specialist** · Los Angeles, CA - Remote OK · Full-Time · Customer Care & Support · Operations Support Specialist · Swag...everyone loves to receive it · Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebr ...


  • Serco Group Los Angeles, United States

    Position Description · Serco is looking for an experienced and enthusiastic team member to join a high-profile and challenging project supporting the US Navy. The USV Operations Specialist will be serving on a dynamic team, supporting autonomous surface vessels operations CONUS ...


  • Dignity Health Los Angeles, United States

    The Clinic Operations Specialist is expected to perform duties in alignment with the mission and policies of the organization. Performs duties in support of and in compliance with the performance improvement plan JCAHO and other licensing accrediting Operations Specialist, Operat ...


  • smosh llc Los Angeles, United States

    Job Description · Job Description Salary: $65,000 to $70,000 Annually · Position Overview: · Join Smosh in Los Angeles, CA, as a Financial Operations Specialist. This pivotal role supports the financial integrity and operational efficiency of both our production and corporate bu ...


  • Century Group Los Angeles, United States

    Job Description · Job DescriptionCentury Group's client is seeking a temporary Accounting Operations Specialist. You will be responsible for ensuring the accuracy and timeliness of our financial operations. Collaborating closely with various departments, you'll report to the Mana ...


  • 24 Seven Talent Los Angeles, United States

    Join Our Team as a DTC Operations Specialist · Our client, a denim brand in Los Angeles islooking for a dedicated and enthusiastic individual to join our team as a DTC Operations Specialist. This full-time role is perfect for someone passionate about managing relationships, stre ...


  • Center for Family Health and Education Los Angeles, United States

    Job Description · Job Description Financial Operations Specialist · GENERAL PURPOSE OF POSITION · Assistant to the CFO is responsible for helping to maintain the financial health of the Organization as directed by the CFO. This includes, but is not limited to, the handling of tra ...


  • Smosh Los Angeles, United States

    Job Description · Job DescriptionSalary: $65,000 to $70,000 Annually · Position Overview: · Join Smosh in Los Angeles, CA, as a Financial Operations Specialist. This pivotal role supports the financial integrity and operational efficiency of both our production and corporate bud ...


  • BEN GROUP Los Angeles, United States

    **Operations Support Specialist** · All US BEN Offices Campaign Execution Full-Time **Who *YOU* Are** BEN is seeking an **Operations Support Specialist** responsible for coordinating intradepartmental work efforts to ensure efficient business operations are maintained and custom ...