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    Medical Assistant - Nashville, United States - Concentra

    Concentra
    Concentra Nashville, United States

    1 week ago

    Concentra background
    Description

    Overview:


    Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

    Our mission is to improve the health of America's workforce, one patient at a time.

    Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.


    The Medical Support Specialist (MSS) is responsible for performing routine medical and testing procedures under direct supervision of the treating clinician as well as supports in other areas of the facility as needed including registration and referral management.

    This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment.

    The MSS ensures that every patient is treated the with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.


    Responsibilities:
    Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
    Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing
    Perform rapid screening tests (influenza, strep, mono, glucose, etc.)
    Assist providers during examination and treatment
    Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed
    Prepare and assist clinician with procedure set up and injury care
    Apply bandages, dressings and splints as ordered by the treating clinician
    Dispense medications and DME as ordered by the treating clinician in accordance with state regulations
    Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center
    Maintain supplies, clean rooms and equipment, and stock exam rooms
    Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures
    Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected
    In partnership with center leadership, assist with patient flow and volume
    Keep patients informed of expected wait times during all aspects of the center visit
    Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping
    Ensure accuracy in documentation

    Perform front office duties:
    greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed
    Follow HIPAA guidelines and safety rules
    Attend center staff meetings or huddles as required
    Assist in maintaining a neat, clean, and orderly appearance throughout the facility
    Complete any applicable training including but not limited to clinical competency training that occurs monthly


    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.


    Qualifications:

    Education Level:
    Vocational/Technical/Business School

    Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations

    Job-Related Experience

    Customarily has at least six months or more of medical assistant experience
    Knowledge of medical procedures and medical terminology
    Working knowledge of occupational medicine requirements (state specific) preferred

    Job-Related Skills/Competencies

    Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
    Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
    Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
    The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
    Able to communicate both verbally and in writing in a clear, and professional manner
    Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
    Must participate in initial and ongoing training as required
    Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
    Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
    Prefer candidates who are conversationally fluent and can read and write in both English and Spanish.

    Additional Data:
    401(k) Retirement Plan with Employer Match
    Medical, Vision, Prescription, Telehealth, & Dental Plans
    Life & Disability Insurance
    Paid Time Off & Extended Illness Days Offered
    Colleague Referral Bonus Program
    Tuition Reimbursement
    Commuter Benefits
    Dependent Care Spending Account
    Employee Discounts

    This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.


    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

    Concentra is an Equal Opportunity Employer, including disability/veterans
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