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    Director of Information Technology - Pittsburgh, United States - Questeq

    Questeq
    Questeq Pittsburgh, United States

    2 weeks ago

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    Description

    Who we are:
    We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom.

    Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization.

    That is Questeq.


    What you will be doing:
    The Information Technology Director (On-Site) will lead the talented team at the North Hills School District.

    You will be the primary interface between Questeq and the educational institution and will be responsible for managing the overall education technology delivery model.


    Essential Job Functions:
    Works pro-actively with the district's administrative team to achieve district goals
    Participates in the district's administrative team meetings (as required)
    Leads or serves as a member of the customer's technology committee (based on customer requirements)
    Serves as the primary contact for all technology-related communication
    Communicates effectively with all levels of the school system staff
    Proactively manages the IT support staff
    Oversees and executes the onsite day to day technical support and network operations
    Improves network, desktop hardware and software processes and supports critical business strategies
    Manages and coordinates projects
    Compiles project status reports
    Coordinates project schedules
    Leads project meetings
    Identifies and resolves technical problems
    Develops and manages the district technology budget and purchasing process according to established district business practices
    Manages and maintains software licenses
    Supervises the system-wide inventory of technology assets as defined between the school district and Questeq
    Identify technology infrastructure current and future needs
    Recommend technology improvements
    Conduct periodic district staff training for new applications or technology processes
    Manages and tracks call ticket queue, ticket documentation and time to close metrics
    Analyze ticket information and identify productivity improvements
    Identify opportunities to eliminate ticket causes
    Identify opportunities for remote resolution
    Adhere to all Questeq company policies

    Qualifications & Educational Requirements
    Bachelor's degree in technically related field
    A+, Network+ and Microsoft technical certifications preferred
    Experience with Apple products a plus
    Experience with leadership & vision
    Experience with strategic planning
    Familiarity with ethics & policies
    Instructional focus & familiarity with professional development
    Experience with team building & staff development
    Clearly defines and consistently communicated staff performance expectations
    Creates innovation and supports continuous staff improvement
    Rating, rewarding, and holding staff accountable for achieving specific goals
    Extensive experience with Information Technology Management
    Familiarity with communication and business systems management
    Experience with data management
    Must possess or be able to pass following clearances: Child Abuse History, Criminal Background Check, and Fingerprinting Clearances
    This is a fulltime, benefited position; medical, dental, vision and a 401k with company match

    #J-18808-Ljbffr
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