EBC Manager - Santa Clara - Tech Observer

    Tech Observer
    Tech Observer Santa Clara

    1 day ago

    Description

    Title : EBC Manager

    Location : 100% Onsite - Santa Clara, CA

    Duration : 12 months with possibility of extension depending on performance and business needs

    W2 Contract only

    Job Description:

    We are seeking a highly organized, customer-focused, and polished Executive Briefing Center (EBC) Manager to lead the planning and execution of high-impact executive briefings at our Santa Clara headquarters.

    This role is responsible for end-to-end program management of executive customer engagements, including agenda strategy, executive alignment, stakeholder coordination, logistics execution, and on-site facilitation. The ideal candidate thrives in a fast-paced, high-visibility environment, demonstrates exceptional communication and presentation skills, and brings strong project management discipline to complex, cross-functional initiatives.

    This is a highly visible role that directly supports executive engagement and strategic account growth.

    Key Responsibilities

    Own the full lifecycle of customer briefings—from intake and qualification through post-event follow-up and reporting.

    Evaluate briefing requests based on sales impact, revenue potential, executive audience level, strategic importance, and stage in the sales cycle.

    Partner closely with sales and account teams to define objectives and design tailored, outcome-driven agendas aligned to customer priorities.

    Source, align, and confirm executive speakers and subject matter experts across cross-functional teams.

    Lead and facilitate preparation calls to ensure alignment on messaging, objectives, and customer context.

    Confidently present, host, and facilitate Executive Briefings as needed—guiding executive-level discussions, managing agenda flow, maintaining time discipline, and ensuring a polished, high-impact customer experience.

    Serve as the on-site lead during briefings, proactively managing logistics and adapting in real time to deliver a seamless experience.

    Manage all logistics including catering, transportation, A/V coordination, interpretation services, and vendor management.

    Maintain accurate and up-to-date records within the briefing management system (e.g., BriefingSource) and CRM tools.

    Conduct post-briefing follow-up, gather feedback, and track engagement outcomes and opportunity progression.

    Serve as a strategic consultant to account teams on how to leverage the EBC program to advance pipeline and strengthen executive relationships.

    Support broader executive programs and marketing initiatives, including occasional travel for EBC on the Road and flagship events.

    Collaborate cross-functionally with Sales, Marketing, Product, Customer Success, and Executive Leadership to ensure alignment and execution excellence.

    Qualifications

    2+ years of experience in customer experience, executive events, sales support, marketing, or related customer-facing roles.

    Strong project management skills with demonstrated ability to manage multiple complex engagements simultaneously with competing deadlines.

    Exceptional verbal, written, and presentation communication skills; confident interacting with executive-level stakeholders.

    Proven ability to facilitate meetings and guide discussions with senior leaders and customers.

    Experience facilitating Executive Briefings or high-level customer engagements is strongly preferred.

    Highly organized, detail-oriented, and proactive in identifying risks and solving problems.

    Demonstrated ability to build trusted relationships across functions and levels, including executives and senior leaders.

    Professional presence, executive maturity, and strong judgment in high-visibility environments.

    Comfortable working in a fast-paced, deadline-driven setting.

    Familiarity with briefing management systems (e.g., BriefingSource), CRM tools (e.g., SFDC), and collaboration platforms (Slack, Google Workspace).

    Willingness to travel occasionally for events and EBC on-the-road engagements.

    Experience in the technology industry is a plus.

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