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Operations Analyst
1 week ago
Resolvion Charlotte, United StatesResolvion is a dynamic organization committed to being the number one financials services partner for our clients. · Position Summary: · As an Operations Analyst, you will play a crucial role in optimizing the performance of the operations team, focusing on process improvement, ...
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Operations Analyst
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Acosta Charlotte, United StatesOperations Analyst - Customer Excellence Center · Location NC - CHARLOTTE · Ready to level up your career with a global, cutting-edge tech leader? Passionate about delivering top-notch customer service? · If so, ActionLink wants YOU to join our Sony Account Division to make an ...
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Operations Analyst
1 week ago
Bank of America Charlotte, United StatesOperations Analyst · Charlotte, North Carolina · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clie ...
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Operations Analyst
1 week ago
Red Ventures Charlotte, United StatesRed Ventures is seeking a Business Operations Analyst, to support the Insurance team. This individual will own day-to-day operations of optimizing revenue, UX experiences, and our digital agency performance across our internal brands and with third-party partners. · What You'll ...
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Operations Analyst
1 week ago
Bank of America Charlotte, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
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Operations Analyst
1 week ago
Bank of America Charlotte, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys ...
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Billing Operations Analyst
2 weeks ago
Carrier Global Corporation Charlotte, United StatesValidate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and setting jobs to Ready to Bill status for the billing team. Comm Operations Analyst, Billing, ...
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FX Operations Analyst
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Adecco Charlotte, United StatesAdecco is currently assisting a local client in their search to fill an FX Operations Analyst position in Charlotte, NC. · IN-OFFICE POSITION · W-2 position · Type: Fulltime (40 hours/week) contract · Length: 12+ months, possible extension ortemp to hire · Shift/Hours: 8A – 5P · ...
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Business Operations Analyst
16 hours ago
U.S. Bancorp Charlotte, United StatesThe position is responsible for all daily accounting functions of individual fixed income portfolios. This will require regular coordination with trading operations, client service team, custodian banks and auditors. Some additional responsibilities Operations Analyst, Business O ...
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Sales Operations Analyst
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Operations Business Analyst
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Crete Mechanical Group Charlotte, United StatesPosition Summary · Job Title: Operations Business Analyst · Company Overview · Crete United was founded in 2020 and is one of the largest and fastest growing unified networks of local mechanical, electrical and plumbing (MEP), Building Automation and Energy Efficiency Solution ...
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Syndicated Operations Analyst
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Operations Business Analyst
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Crete United Charlotte, United StatesPosition Summary · Job Title: Operations Business Analyst · Company Overview: · Crete United was founded in 2020 and is one of the largest and fastest growing unified networks of local mechanical, electrical and plumbing (MEP), Building Automation and Energy Efficiency Solution ...
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Business Operations Analyst
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Red Ventures Charlotte, United StatesRed Ventures is seeking a Business Operations Analyst, to support the Bankrate Brand, in the Home Lending vertical. This individual will own day-to-day operations of optimizing revenue, UX experiences, and audience segmentation both onsite and with our partners. · What You'll Do ...
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Business Operations Analyst
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Red Ventures Charlotte, United StatesSave On Energy is a free resource that simplifies how you shop your energy service in Texas. Our purpose at Save On Energy is to provide customers with competitive energy plans from top providers, focusing on the Texas deregulated energy and solar energy markets. We combine our k ...
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Billing Operations Analyst
3 weeks ago
Carrier Charlotte, United States**Country:** · United States of America · **Location:** · CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse w ...
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Payments Operations Analyst
4 weeks ago
Quilt Software LLC Charlotte, United StatesJob Description · Job Description · About Quilt Software: · Quilt LLC is PSG Equity's latest vertical software and integrated payments platform, similar to their successful EverCommerce investment which recently went public. Quilt provides specialty inventory and POS software t ...
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Business Operations Analyst
1 day ago
Red Ventures Charlotte, United StatesAs a Business Operations Analyst, you will manage reporting and analysis for our Home business. You will analyze & communicate sales center performance, as well as own operational initiatives. The role will include performance and trends communication, opportunity modeling, finan ...
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Revenue Operations Analyst
1 day ago
Navex Inc Charlotte, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Position Summary: · Our Revenue Operations Analyst is an integral part of the Revenue Operations team. You will be respons ...
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Sales Operations Analyst
1 week ago
Techtronic Industries - TTI Charlotte, United StatesJob Description:Role Summary: This position is expected to assist and work collaboratively with sales, operations, IT, finance and our Channel and Product marketing teams in the execution of TTI Floor Care cost to serve initiatives. This position will have an active role in the r ...
Payments Operations Analyst - Charlotte, United States - Quilt Software LLC
Description
About Quilt Software:
Quilt LLC is PSG Equity's latest vertical software and integrated payments platform, similar to their successful EverCommerce investment which recently went public.
Quilt Software is becoming a market leader in point-of-sale (POS) software, offering vertical-specific inventory management solutions for high SKU businesses with complex requirements.
We offer an integrated payments solution to manage to process a high volume of payments flowing through the software at a retail or wholesale level.
Job Summary:
We are seeking a skilled payments operations analyst to bridge the gap between our support, product, and development teams, ensuring seamless integration and efficient resolution of operational and technical issues.
This role demands excellent communication skills, as you will be the primary liaison communicating critical information between teams to streamline payments operations, enhance product quality, and improve user satisfaction.
A proactive, problem-solving approach and the ability to manage multiple priorities in a fast-paced environment are essential.You'll work collaboratively with cross-functional teams and leverage customer feedback to enhance product solutions. A successful candidate will be a well organized, proactive , and driven problem-solver.
Responsibilities:
Serve as the primary liaison between support, product, and development teams, facilitating open and effective communication to enhance collaboration and problem resolution.
Monitor and respond to internal support tickets, ensuring clear, timely, and prioritized communication to appropriate technical teams for swift action.
Consolidate and articulate feedback from various channels, including customer support and internal teams, to help inform product improvements and development priorities.
Organize and lead regular meetings with stakeholders to discuss system performance, gather feedback, and coordinate responses to technical issues, maintaining a central role in information dissemination.
Develop and maintain clear documentation of processes and feedback loops to ensure consistency in communication and procedures.Prepare and deliver reports on issue trends, resolution status, and system updates to senior management, providing insights for strategic decision-making.
Implement communication strategies that promote a culture of feedback and continuous improvement within the technical operations framework.Requirements:
Proven experience in a technical support or operations role with a strong emphasis on communication and coordination across diverse teams.
Well organized with an ability to prioritize multiple competing priorities.
Strategic thinker with a customer-centric mindset and a passion for delivering innovative solutions.
Self-starter with the ability to thrive in a fast-paced, dynamic environment and drive results.
Preferred skills:
Advanced proficiency in communication tools and platforms, such as Slack, Microsoft Teams, or similar, to effectively manage and streamline cross functional team collaboration.
Strong interpersonal skills with a proven ability to negotiate and mediate between different groups, ensuring alignment and fostering a collaborative work environment.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement savings plan with company matching.
Professional development opportunities.
Vibrant and inclusive company culture.
Salary:
$50-$70K
Location:
This position is based at our office in Provo, UT or Charlotte, NC, with the possibility of remote work for the right candidate.
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