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Amarillo

    Customer Service Advisor - Amarillo, United States - AMA TechTel

    AMA TechTel
    AMA TechTel Amarillo, United States

    4 days ago

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    Description

    Job Description

    Job Description

    ASK US ABOUT OUR HIRING BONUS

    AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.

    Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

    Customer Service Advisor Job Responsibilities

    • Handle inbound sales, customer service, billing and repair issues.

    • Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.

    • Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.

    • Follow guidelines set up for proper call handling processes and procedures.

    • Achieve quality metrics through Quality Assurance guidelines.

    • Make outbound calls to customers to help gather information as necessary to resolve issues.

    • Sell residential product offerings to inbound callers while following correct sales procedures.

    • All other duties as assigned.

    Requirements

    • Candidates must be a proven customer support professional with at least two years of call center experience.
    • Must also possess a high level of energy and motivation.
    • Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
    • Telecommunications experience is a plus.
    • Must have a high school diploma.
    • Spanish speaking preferred

    Benefits

    • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
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