Customer Service Representative - Ponte Vedra Beach, United States - AUTOMOBILE PROTECTION CORPORATION

AUTOMOBILE PROTECTION CORPORATION Ponte Vedra Beach, United States

3 weeks ago

Description

Job Description

Summary

The Customer Service Representative will provide Best-In-Class customer service to all inbound coverage and/or general claims questions from customers (i.e. contract holders, dealers, agents, shops etc.)

Essential Duties and Responsibilities

Handle a high volume of incoming calls within service metrics
Answer customer questions, resolve any issues or transfer call to the appropriate agent and/or department
Updated system with new or updated information
Proactively communicates with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience
Ensure timely, accurate and consistent file documentation
Monitor call queues and ensure agent availability through proper use of AUX codes
Anticipates and meets all customer needs (internal and external)
Embrace and support all our core values and a CI environment
Other duties as assigned

Education and Experience

High School Diploma required

Skills

Strong organizational and customer service skills.
Excellent verbal and written communication skills are necessary.
Ability to adapt to shifting priorities.
Ability to articulate relevant information and directions in an organized and concise manner.
Demonstrated strong proficiency with typing, computer software including Microsoft Office, Microsoft Outlook and all internal and external processing systems and resources.
Requires the ability to maintain confidential information and work independently and as a member of a team.
Learning mentality and ability to develop skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions objects, tools or controls. The employee is occasionally required to stand, walk, sit, bend and use computer for long periods of time.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. This position is remote (work from home) and the prospective candidate is expected to have an area in their home that is free from distractions and noise, with a desk and chair setup, along with their own wired internet connection. APCO/GWC will provide the computer and related interface hardware.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

Customer Service Representative

3 days ago

Domino's Pizza LLC Ponte Vedra Beach, United States

Paid Training We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you Customer Service Representativ ...
Customer Service Representative

1 day ago

Jonathan Gibbs - State Farm Agent Ponte Vedra Beach, United States

Position Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial ...
Customer Service Representative

2 weeks ago

Domino's Pizza LLC Ponte Vedra Beach, United States

Company Description · Hi We are a local husband and wife run company in Jacksonville, FL. We love our employees and everyone is viewed as and treated like family · Job Description · Paid Training · We offer a chance for professional growth by requiring all our Assistant Manage ...
Customer Service Representative

3 days ago

Collective Influence Ponte Vedra, United States

Collective Influence offers an exciting opportunity to be part of an amazing transformation journey. As the parent company of the largest business tour, industry leaders in networking, small business development, tax-free retirement education, and non-profit charitable giving, we ...
Customer Service Representative

2 weeks ago

Emerald Enterprises Jacksonville Beach, FL, United States Freelance

We are looking for new employees (m/f/d) for our Coaching & Customer Support department to support us in coaching, advising, and assisting our nearly 1,000 clients in our online VIP programs in Jacksonville Beach, FL. · During the training period, you will learn all about online ...
Customer Service Representative

3 days ago

Concentrix Jacksonville, United States Full time

Description · The Customer Service Representative works from our beautiful Jacksonville, FL campus and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions re ...
Customer Service Representative

3 weeks ago

NorthPort Heating and Air Conditioning Jacksonville, United States

NorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much that you wish everyone would let y ...
Customer Service Representative

3 weeks ago

solera Jacksonville, United States Full time

Customer Service Representative · Who We Are · Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other ...
Customer Service Representative

3 weeks ago

Circle K Saint Johns, United States

JOB DESCRIPTION Store : 61 E Commercial St, St Johns, Arizona 85936 Availability - Shift/Days · Flexible Availability Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fas ...
Customer Service Representative

2 weeks ago

solera Jacksonville, United States Full time

Customer Service Representative · Who We Are · Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other ...
Contractor Services Representative

3 weeks ago

Landstar Jacksonville, United States Freelance

Contractor Services Representative · Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2741 Thursday, April 25, 2024 ...
Customer Services Representative

3 days ago

Planet Fitness - Page/JAX Group Fleming Island, United States Full time

Job Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities Greet members, prosp ...
Customer Service Representative

1 week ago

Interactive Resources - iR Jacksonville, United States

Responsibilities: · Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. · Responds to a high volume of low complexity general inquiries (product and pricing information, billing issues, etc.) ...
Customer Service Representative

1 week ago

TEKsystems Jacksonville, United States Contract

-Maximize customer interactions to deliver legendary customer experiences and satisfaction · -Build customer relationships via outbound phone calls. · -Proactively reach out to customers for follow-up. · -Address customer concerns promptly and professionally. · -Update customer a ...
Customer Service Representative

6 days ago

Snyder Heating and Air Jacksonville, United States

Overview: · Job description- Customer Service Dispatch · Looking to TRADE up to a better opportunity? Snyder Air Conditioning, Plumbing & Electric is looking for an experienced Customer Service Representative with a positive attitude to join our growing and dedicated team. · " ...
Customer Service Representative

6 days ago

Government Brands, LLC Jacksonville, United States

Responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties. What you Will Do:- Responsible for answering an average inbound phone calls d Customer Service Representative, Custo ...
Customer Service Representative

23 hours ago

The Reynolds and Reynolds Company Jacksonville, United States

Position description: · American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound ...
Customer Service Representative

2 weeks ago

Webhelp Jacksonville, United States

Apply Now · Job Title: · Customer Service Representative (On-Site) · Job Description · Title: Customer Service Representative (Onsite) · Location: Jacksonville, FL · JOB DESCRIPTION · The Customer Service Representative interfaces with customers via inbound/outbound calls ...
Customer Service Representative

6 days ago

Air McCall Jacksonville, United States

Jacksonville, FL, USA · $12-$18 · Hourly · Full Time · *401K plan with match, health, life, dental, paid time off (PTO) after a year of service, paid holidays after a year of service* · **Air McCall, Inc.** of **Jacksonville, FL** is seeking to hire a full-time **HVAC Custom ...
Customer Service Representative

2 days ago

Zelen Risk Solutions, Inc. Jacksonville, United States

Job Description · Job DescriptionWe are looking for a full-time Customer Service Representative with 1 - 3 years minimum office experience and preferably in an insurance agency. We have been in business for 19 years and offer unlimited career growth and health insurance benefits ...