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Support Operator
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Support Operator
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Operations Support Administrator
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IT Infrastructure operations support
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Analyst, Operations Support
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Technician, Operations Support
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operational support specialist
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Central Point Partners Charlotte, United States*Per the client, No C2C's* · Central Point Partners is currently interviewing candidates in the Carlotte, NC area for a large client. · Because this is a Contract to Hire position only GC's and USC's. · This position is Hybrid (2-3 Days remote/work from home) Only candidates who ...
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Operations Support Specialist
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My News 13 Charlotte, United States**JOB SUMMARY** · The **Spectrum Retail Operations Sr. Manager,** is responsible for implementation of field-level execution of key strategic initiatives to support the achievement of wireless performance objectives, increase profitability, quality, and knowledge and revenue gro ...
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Supervisor - Service Operations Support
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Supervisor - Service Operations Support
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AmeriGas Propane, Inc. Charlotte, United StatesRequistion Number: 24032 · When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedica ...
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Supervisor - Service Operations Support
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AmeriGas Propane, Inc. Charlotte, United StatesRequistion Number:24032When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated ...
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Trade Compliance Specialist
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Financial Analyst at beBee
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Supervisor - Service Operations Support - Charlotte, United States - AmeriGas Propane, Inc.
Description
When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers.
Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
PostingJob Summary (Purpose):
The Service Operations Support Supervisor is responsible for the efficient planning and scheduling of Service Technicians. This is done through the supervision of the Service Coordinators and communication with Area Managers.
The supervisor will lead the Service Coordinator's to ensure continuous improvement in service metrics through weekly evaluation of Service Productivity Planners, Service Billing Dashboards as well as close partnership with operations management.
Key Characteristics:
Must have prior experience with technician routing/dispatchingDemonstrated supervisory or management experience in operations or call center environmentAbility to collaborate with others to ensure execution of objectivesStrong interpersonal skills and ability to engage and motivate teamMust be analytical and capable of translating data into actionable resultsDuties and Responsibilities:Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management.
Ensure daily work queues and appropriate resources are assigned to meet field operation's needsPartner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
Collaborate closely with various departments to ensure cohesiveness in planningBe available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise.
Communicate key business initiatives, monthly metric standings, and core business values to teamFully understand the Service Coordinators job function, daily activities, and work expectationsMonitors assesses and communicates performance and behavioral incidents with employees.
Escalates issues to management and/or HR when necessaryPrepare and administer annual reviews Knowledge, Skills, and Abilities:Knowledge of Safety protocolsAbility to understand and relate technical requirementsProficient in Microsoft office products, such as PowerPoint, Word, and ExcelStrong communication skills (both written & verbal)
Effective problem-solving skills & acute analytical skillsCustomer service orientedDetail oriented with strong organizational & time management skillsEducation and Experience Required:
Bachelors degree preferred3-5 years supervisory experience3-5 years of service routing/logistics for multi-location units experience preferredPropane experience a plusAmeriGas is an Equal Opportunity and Affirmative Action Employer.
The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check.Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies.
As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.
Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
