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    Sports-Minded Customer Service Associate - Jackson County, United States - A.C.E. Executives

    A.C.E. Executives
    A.C.E. Executives Jackson County, United States

    1 week ago

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    Description

    Job Description

    Job Description

    A.C.E. Executives is an outsourced marketing and sales agency looking for a Sports-Minded Customer Service Associate to join our Kansas City office permanently.

    You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.

    The Sports-Minded Customer Service Associate role offers you the opportunity to work in a national firm that offers excellent career progression.

    Core Responsibilities of the Sports-Minded Customer Service Associate:

    • Provide high-quality service to each of our clients directly through face-to-face interactions to personalize their needs in our services
    • Maintain client confidentiality at all times
    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our standard operational and sales procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
    • Verify and maintain data quality to improve customer retention and sales revenue

    Essential Skills of the Sports-Minded Customer Service Associate:

    • Clear verbal communication skills
    • 1+ years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
    • Experience working in a team (sports, campus, business, etc)
    • Strong relationship management skills
    • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
    • Business acumen in the marketing and client relations field is preferred
    • Must understand and comply with applicable regulations and standard operational procedures
    • Must ensure that all sales transactions are executed properly and meet compliance guidelines

    If your background experience and skill set meet the requirements for our Sports-Minded Customer Service Associate, apply today


    #LI-Onsite

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